We dropped our Escalade off at the end of March for an issue with the adaptive cruise control. They initially had issues getting in touch with our warranty company but we were able to get that resolved and the new part was ordered around mid-April. Fast forward to now and they STILL have our vehicle and now claim that when the tech brought it in to work on the adaptive cruise that a camera failed and the car was having issues with the anti-theft that would require additional parts. As of two weeks ago, they supposedly had those additional parts and just needed to wait for a bay to free up to get it in. It also now needs and inspection and I asked them to check out our front tires since they have a slow leak. As of today, the car remains untouched after over two months of sitting and I am now told that the tech assigned to our car is working on removing an engine from another vehicle and they were unable to give any sort of ETA for when we can expect our car to be ready. At this point our vehicle is effectively being held hostage with parts in hand and no resolution in sight. We have spent nearly $2k on rental fees at this point since they outright refuse to provide any sort of loaner (wonderful "Cadillac" experience by the way). It is to the point that my wife and I are looking to purchase a new vehicle this weekend as we can't keep going forward without a car and paying the high fees for a rental. Crest quite literally could NOT care less when I explained the situation. I was met with silence and asked if I had anymore questions for them. I tried giving them a second chance given a poor experience the last time we took it to them for service, but this seems as if they are intentionally not working on the car out of spite from the past review. I can't wait to be done with Cadillac completely, abysmal service.

Went in to look at a car we seen online and met John Fanto. He was fantastic very knowledgeable, easy going and great to work with. I would recommend him for anyone looking for a Cadillac.

I recently purchased a used 2025 Cadillac Escalade from Crest Cadillac in Syracuse, and I couldn't be happier with my experience. This is actually my second vehicle I've bought from them, which speaks to the trust and satisfaction I have with their team. While I initially wanted a brand-new Escalade, I missed out on the specific model I was eyeing because I waited too long—my own fault! However, the team at Crest Cadillac was incredibly helpful in guiding me through the process of acquiring a used one instead. They were transparent throughout, making the whole experience quick and efficient. A huge shoutout to Shah and Joe in the sales department—they were fantastic to work with, very knowledgeable, accommodating, and genuinely dedicated to ensuring I got the right vehicle. Their professionalism and friendly approach made the entire process smooth and stress-free. Kudos to Crest Cadillac for their excellent service and for always going above and beyond. I highly recommend them to anyone looking for a quality vehicle and outstanding customer service!

Deeply Disappointed with Crest Cadillac Syracuse I normally don’t write reviews, but I feel compelled to share my experience to help others avoid a similar situation. I leased an EV from Crest Cadillac in Syracuse, and unfortunately, the process was tainted by dishonesty from the salesperson I worked with. I was given assurances that turned out to be completely false—either from lack of knowledge or, worse, a deliberate lie to push the sale. This included critical information that directly influenced my decision to lease the vehicle. When I followed up after discovering the truth, the dealership was dismissive and made no meaningful effort to make things right. Leasing a vehicle is a major decision, and I expected transparency and integrity. Sadly, that was not my experience at Crest Cadillac. I strongly recommend that anyone considering this dealership get everything in writing and double-check all claims independently. I regret trusting their word.

We had a great experience with Cadillac Service! My service advisor was great! He called me ahead of my scheduled appointment to let me know they could get my car in sooner, which was a huge help. The service was quick, professional, and efficient. I really appreciate their proactive communication and excellent customer service.

I Just picked up a 2018 Cadillac CT6 from Crest Cadillac, and I couldn’t be happier with the experience. My salesperson was incredibly knowledgeable, no pressure, just straightforward and transparent. Their Finance Manager really took the time to ensure I got the best rate; and also the car is in amazing shape. Highly recommend if you're in the market for a Caddy!