Did a remote buy and relied on the Sales Agent Chris to accurately describe the car. Upon arrival it had paint blemishes that weren't corrected as promised or identified. Wheels had rash that wasn't identified. Dash had warning lights that weren't disclosed. Car had 1/4 tank of gas. I think they focus on the higher priced cars and don't care about the customer buying lower priced cars. No response to my issues. Won't buy from there again.

Bought a beautiful vehicle from Chris J last week. He made the entire buying experience seamless and quick. I would highly recommend Encore Motors for purchasing a used luxury car. Chris was the best- knowledgeable, patient, and professional. I’m so excited with my new BMW . Thanks guys .

Our salesman,John Steinhauser, was 100! Fair, honest, patient, insightful, and delightful to help us overcome several obstacles in purchasing a car. Utmost recommendation. Dave Disbro

Chris Jett and Everyone at Encore made our buying experience more than Pleasurable! Chris was Patient, pleasant, engaging, attentive, professional and Knowledgeable! The vehicle did not come with the second key. Chris went above and beyond to find us the key from the previous owner!

Wasted my time and gas money for their mistake. I sent them an email detailing a trade that I had. A 2011 Ford F350 XLT crew cab ... etc. They texted and asked for the VIN and some photos which I supplied. They told me it would be a trade in of about $15,000. I said I needed a little more than that and was told to drive down there and if the truck was clean they could probably do a little more. I rushed around and got my financing in place, took my other truck home, got the F350 and then drove 40 minutes to them. I showed up and within about 10 minutes the salesman Andy had a Black Book in hand and I knew I was about to get hosed. He said they thought my truck was a King Ranch, so it would be more like $11,000 to MAYBE $13,000 trade in. I sent them the description that said XLT. The VIN decodes to XLT. You can clearly see in the photos I sent that it's not a King Ranch .. yet here I was being low-balled because they thought my truck was something that they should have been able to confirm 3 different ways that it wasn't. A crew cab, long bed dually F-350 with under 100,000 miles and it's worth $11,000? There isn't one on the market with under 100,000 miles for less than $27,000. So I got my keys and left. What a waste of time, money and energy. I am very loyal when I find a good honest dealer. Instead of earning a lifelong customer, they are now getting a bad review for wasting my time and offering me next to nothing for my truck, while their vehicle is $3,000 over high book value but the price is firm. You need to do better.

If you are looking for a nice, clean, used luxury car, do yourself a favor and go to Encore Motorcars of Sarasota.  They have the best selection of high-end, quality, pre-owned cars, imaginable:  Maserati, Bentley, Mercedes, Porsche, Jaguar, BMW, Lexus, and more......  And, when you go there, ask for Dan Lussier.  In all my years of purchasing cars, Dan is the best car salesperson I have ever met.  Dan is not only knowledgeable, and easy to work with, but he kept all his promises, even after the sale, and he went out of his way to make sure I was happy with my purchase.  I told Dan that I would highly recommend him, so ask for Dan, and tell him that Dianne sent you.