I had a great and positive experience purchasing a brand new Corolla Cross Hybrid with Toyota of Poway. From the start Alex was very attentive on the negotiation, after a lot of research I found out that only Toyota of Poway and another Toyota dealer in San Diego area are fair and honest with the price of the vehicle, they actually sell it for the advertised price (window sticker) without adding thousands of dollars on ad ons and junk fees that most dealers do illegally, not mentioning that I never felt any type of sales pressure whatsoever. The General Manager Michael was very kind and took the time to make sure my experience was going well. Toby Zachry the finance manager made the final steps of the process seamless and smooth and got me on my way in no time. He also was able to give me a great deal on an extended warranty package and alarm system. I highly recommend buying a car from this dealership to anyone in the market for a new or used car. I am so glad I went to them. Thank You to the whole team at Toyota of Poway! You guys rock!

Don't go here for service. They will lie to you about service that is not performed. They claim to do the oil change but its not performed/

I want to thank Fernando Rivera and Toby Zachary for the purchase of my new Blizzard White 2021 Toyota Corolla SE car today. Fernando was a very friendly Salesman who explained everything in detail about my car and helped me with the base price. He was very kind and considerate and cared about giving me the best offer he could do for me. He even set up a Toyota app and synced my phone to my car as well. You couldn’t ask for a better salesman than him. I want to also thank Toby for all of his help on the warranty, alarm, and other information helpful for me. He was a very nice person as well, like a good friend. He did his best to insure that I got the best deal he could give to me in purchasing my new car today. He was also a wonderful person to be with. Thank you two so much. Now I can rest assured that my car is totally paid for with a great warranty and the confidence that my new car will last me a long time. Thanks once again you two. You’ve made my day a happy one! Sincerely, Tommy Pitcher

Very unprofessional sales manager and sales team. Felt rushed and the manager would send out other people to talk to us instead of him doing it himself.

They don't care. You sell Toyotas, you make money. If they were in a competitive market, they'd be out of business quick. When their "specialist" and "senior" something or other is brought out to answer specific questions on a Toyota at a Toyota dealership, you'd think they would know the BASICS. The guy was using his smart phone. I had to dismiss him by saying I could do that. Frankly, I had an idea of the answer already and wanted to confirm it... The only thing they confirmed is that I know more than them! During the test drive the special salesman that was assigned to me didn't answer three questions until I asked them a second time. It got to the point that I would ask once, look at my companion and roll my eyes. So many unanswered questions during the test drive. On top of that, the sales rep didn't know the neighborhood, so finding a hill, a rough road and a long stretch of straightaway was impossible. A complete and total waste of valuable time. I think they're happy with themselves. They're in a rich community and don't have to work to make good money. Its not the first time I've gone there. the first time was decades ago and, guess what... Though that salesman knew where the hill was, he didn't know the car's functions and the car sounded like it was in the wrong gear half the time ("eco" buttons were new then...). I bought somewhere else; like I have done many times after giving them a chance to earn my business. What a failure. If I were the owner, I'd axe everyone for being incompetent and indifferent. At least know what's in the freaking brochure. How long does that take to learn??? Well, I played nice, kept the door open but snotty bs from the idiots (you know they have something like 10 "managers") - All bets are off. with 3 new car purchases coming in the next 18-24 months, I'll never buy from them. I'll tell my friends too. We talk about stuff like that.

Worst Dealer I have ever dealt with, I have purchased over 120 vehicles for my personal and business and can tell you I have never experienced a more unethical and shady dealer. Always go to the alternative dealer, pay more even, you will be rewarded later 10 times. With this dealer you pay it backward. WARNING stay away!! If you work there leave , your reputation should mean something.