Had an appointment at 1:40 for an oil change. Arrived before the appointment but it took them untill 1:50 to even check me in even though they were not with another customer at that moment. Clearly stated that my odomiter has kilometers and that they need to convert it into miles before puting it in the system. Looked at the estimate and they put it in as miles, so had to get them to change it. At 4:30 they said 10 more minutes. They were not done untill after 5. Needed the car to pick up my son from daycare. I recommend you take your business elsewhere.

Bought a truck there with many mechanical issues ....do not buy there fair WARNING ! Bad

My son and I bought a beautiful 2017 Audi A4 ten days ago at Hayward Mitsubishi. We had such excellent service from Jose and Eduardo. It was one of the best experiences purchasing a car and it was the 9th car I have bought over my lifetime. When my son was driving the next day, the check engine light came on. I notified Eduardo (on his day off) and he quickly responded and connected me to Ali. Ali is the gentleman in charge. When that light came on, I was nervous that we made a mistake buying the car. My son was supposed to drive the car back to college in Southern California and I didn’t want the car to break down. When I called Ali, he was very patient with me. He assured me that he wanted my son to be in a safe car as well. He had his best mechanic, John, take such great care of us. Over the past few days there were a few things that needed to be sorted out. I was emotional but Eduardo,, John and especially Ali, treated me like family. ( family that you like🤣) They were so patient and kind. So very caring. I can’t say enough about this dealership. It really felt like a friendship ❤️ We are HAPPY customers!!!