Was quick , no hassle visit, everything taking care of with no complaint and reasonable pricing

Got my oil changed n they hopefully made my warranty right... they should have changed my oil when I first bought it but I left the lot within a 1000 miles of a oil change.. I was pissed. But hopefully they done me right like they said.. but I do love my new ride ..

The only thing I would say that would maybe deduct from a five-star review is that HE kept my car a couple of days because they kept having to get it serviced or detailed or get new tires; however, they kept me in the loop with details about how long it would be before the car keys would officially be in my hands. Other than that, HE deserved nothing short of a five-star review. Phenomenal service from all parties, and all who were involved tried their very best to make sure it was affordable and met our needs! Would highly recommend HE because they will negotiate you into a great deal!

Found a vehicle I liked online. Clicked on a link to query about it late in the evening. Next morning I heard from a representative. I was looking at a yellow 2025 TRAX. They had a white one on the lot. Went a drove it. They ordered it. I drove off in it the NEXT day. Everyone involved was great!

Very prompt and knowledgeable. Friendly staff. I would recommend them to anyone who needs service especially if you purchased your vehicle from them.

HE has the most unprofessional VW service department I have ever seen. I took a 2024 top of the line VW Atlas Premium R-line 4motion in for service (rattle in passenger side panel). The Atlas was bought new at HE about 1-2 months before. I was in the waiting area for 8 hours. The service advisor told me the rear passenger side panel had a problem, and they would have to order a new one. When I drove the car home it had even more rattles from tech pulling panels apart to diagnose. HE came and picked car up to fix panel along other small problems. They kept the vehicle for over two weeks, delivered it back to us and was told all problems were within VW specs. They didn’t replace anything but a clip holding the hood release lever that was falling off in the floor. They didn’t even replace the part they supposedly ordered. I was told prior to delivery by the service advisor that they were going to turn brake rotors to try and eliminate loud brake squeals, and was also told by the service manager they were going to replace serpentine belt to get rid of belt squeals. Neither of these items were done. If you buy from HE and need service don’t believe anything they say.