The sales team is fine. The service department is completely incompetent and I do not recommend ever going there for service. They are poor at scheduling and their service team is not capable of diagnosing electrical issues. I paid $205 for a diagnosis and I got nothing

I bought a CR-V in August from this dealership. Terry Rutledge was amazing. She assisted me over the phone because I had an emergency surgery and was unable to come in person! I needed a new car because I was unable to drive are get into my truck! I was able to get it done in a couple of days and was able to come in to sign paperwork. This was a great help to me and I appreciate her so much! Thanks for all you do Terry!!

I brought my 2016 Civic to Proctor Honda for a transmission replacement, and they installed the transmission mount upside down. When I contacted Mr. Bobo, the service manager, instead of taking responsibility, he denied any wrongdoing. Coggin Honda in Jacksonville later confirmed the mount was installed incorrectly, provided proof, and fixed the problem. For a $6,600 repair, Proctor Honda chose denial over accountability. I would not trust them with my vehicle again.

An absolute lovely experience working with Allie Biggs when acquiring my new vehicle at Proctor Honda. Allie was attentive, resourceful with a wonderful spirit. I enjoyed my overall visit at the dealership but Allie was the icing on the cake.

Scheduling other things to be completed at the same time would be helpful keeps you from having to come back

Great experience. My service writer Scott went above and beyond my expectations. He was knowledgeable, helpful and very professional. He kept me informed about the process of my recall work, the results of my complete inspection and even repaired a minor issue with my seat. I also had him handle a last minute windshield wiper install just before I picked up my CR-V. All communications were quick and consistent with the issues discussed. He was a true professional and a pleasure to work with. Scott is an asset to the Proctor Honda family.