Tell us about your experience with McGrath Acura of Downtown Chicago.
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sales Dept.
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I started car shopping on Chase website. Chase will finance any car they listed and send you to the Dealer that listed it. I chose three different Dealerships. The two of them said they didn't have the cars listed and tried to sale me other cars. I went to McGrath Acura Downtown Chicago. They didn't have it. I decided to go to another, but Mr Guillermo Perez, my Salesman, advised me to wait. He had another car I may like. I wanted a Honda Civic. He had a Honda Accord. He was right. While I waited. They found a Company to finance it. My credit wasn't that great. I drove out with a great car. I took it in because of a recall. McGraph of Honda did a thorough check of the car and found many things that needed repair. I took the car back to McGrath Acura. I couldn't afford to repair it. I was on my way out, but was stopped by Mr Johnny Fernan, the Manager of McGrath. He said I can't let you leave without a car. He showed me a Honda Civic, It was five years younger than the one I had. He found financing and I was elated. I had the best experience from this Dealership ever and I have purchased many cars. They made me feel like a favorite family member. I highly recommend them…AL Jam.
Ethan Bailey is a treasure!!! The absolute best new car buying experience from start to finish. He is friendly, knowledgeable, hard working and just the right kind of person you want when making a major purchase decision. A standout guy at a standout dealership!
Very nice helpful and make sure you in the Car you desire very patient with you let you make your own
It felt good knowing that the customer had a great experience and didn't feel pressured into committing to a purchase
Gabby was amazing! She was extremely knowledgeable and personable! I will definitely be returning thanks to her amazing spirit and personality.
Great customer service. Clean, comfortable waiting area. Pleasant, friendly employees. However, last visit there was no coffee or vending machine freebie.
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