I’m sharing this experience to help others avoid the frustration I went through. After negotiating specifically for a 2024 Blazer EV RS and confirming its availability, I was called in to complete the deal at Puente Hills Chevrolet. At signing, without warning, I was presented with a lower-trim LT—still at the higher RS price. There was never any disclosure or explanation for this switch. When I questioned the change, management couldn’t give me a straight answer. Assistant sales manager Juan “Manny” Garcia was particularly evasive and provided inconsistent stories, while the rest of the team also deflected responsibility. The overall approach was dismissive and lacked any transparency, which made the situation even more disappointing. Because of their handling, I missed my opportunity to purchase the RS elsewhere and ended up with limited—and more expensive—options. This whole ordeal has seriously undermined my trust in this dealership. I’ve filed complaints with consumer agencies and want to warn other shoppers: read every detail, insist on accountability, and don’t hesitate to walk away if anything feels off. Transparency and honesty should be the standard, but that was not my experience here.

Awful dealership. After dealing with multiple car dealers this one is the worst one I spoke with. They waisted so much of my time. I sat there in their office for 3 hours for nothing. They lie about their prices and their cars and the accessories. Terrible awful place!

Crazy 10k mark. Dealer wanted to add protection plan. And low jack for another 2k

My experience was really great. I really appreciate the service that I got from Andres Palomares because he was very attentive and answered all of my questions.

Great service, found the car I was looking for thanks to Gabriel gomez gave me a great deal. Was in and out very quick and easy

Really upset, I called the day before and Zac in parts was great , found me a tire at another dealer had it picked up Friday morning and called me to come have it put on. Arrived at 11 1:40 pm I am still here waiting for service to put on 1 tire, they knew I was headed out of town but did not expidite the process