155 Highway 46 East
Little Ferry, NJ 07643
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I had a very strange and uncomfortable experience here. I called ahead to confirm the car was available — it was, and came in planning to trade in my current vehicle, which still had a $15k balance on the loan. Oddly, they never even inspected my car. Gabriel helped me and said my application was denied due to three repossessions. That’s simply false. I disclosed the one I definitely had years ago during our initial conversation, but he claimed the car I currently drive was being repossessed (it’s not, I showed proof I wasn’t even 30 days late!!). He also said a totaled car covered by GAP was a repossession. Again, false because that vehicle was a total loss. I had gone to another dealer before them recently and they mentioned me having 3 repos. Very sketchy. Gabriel never disclosed the actual price of the vehicle I was interested in, which was suspicious. The car was listed online at $26k, but for all I know they were pitching it to lenders for far more without telling me, obviously. Gabriel also never told me what value they gave my current vehicle — which tells me they weren’t treating this as a trade-in at all. Then he suggested I just put down $6,000 and get another car loan without trading mine in, meaning I’d have two car loans, two cars! (I went there alone from out of state lol how could I possibly leave the lot with two cars?!) When I asked if that made sense, he didn’t even try to explain — just started texting on his phone. He then asked if I had a credit card to put the $6k on. Seriously? I was soo confused. Lastly, I had to ask for my paystubs back — they weren’t offered so that’s another red flag. 0/5 stars. If you’re not paying cash, avoid this place. Nothing about the process felt transparent or professional. I honestly feel like it was because I’m a female and went there alone. I ended up getting approved and trading in my car with a dealer not far from here — no issues. I had to put more money down than I wanted but they didn’t see on my credit report the “3 repos” Gabriel said I had so what was that about?! Editing to add: the test drive was so awkward. Gabriel was silent the entire time and didn’t provide information about the features of the vehicle like other sales rep do. He only spoke when spoken to and only answered questions about the car when I asked. So strange. Usually they talk the entire time about the car and the benefits of buying it. I still don’t know if it’s 2WD or 4WD or how many MPG for gas. Usually in a test drive that’s when they take the opportunity to explain things to you to get you to want to buy it.
Excellent sales team. Bought the gle 43amg within 2 hrs. Everything went nice an smooth
I recently purchased a Mercedes-Benz E400 from Milan Motors, and my experience was exceptional. The staff was knowledgeable, friendly, and dedicated to providing excellent customer service. The car was in pristine condition and clearly well-maintained.The process was beyond efficient, and they secured a competitive rate for me. Milan Motors' commitment to customer satisfaction is evident, and I highly recommend them for anyone in search of a quality car buying experience.
If you decide to go here ask for Jonathan and don't mind the manager because he's a xxxxxx. Jonathan knows his stuff and is easy going, patient and understanding.
Not worth considering. I called only a robot answer. Went there and was closed. All the neighbor dealers where open. Most of the cars in the lot where really dirty, when you look inside the car through the window some of them dirty also. The car I wanted and many others have a paper in the windshield stating “as is, no dealer warranty”. The next week I received a call from a sales person, saying that all the information they give in person. Him and the “manager that called me later” didn’t want to give me information about fees unless I drive the car first. Trying to make me feel bad saying “I have people from far away that come to buy here, you are close and don’t want to come” Terrible service even over the phone.
In the brief time that I was there to test drive . Saide was very courteous and professional..
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