10909 NE Hwy 99
Vancouver, WA 98686
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Best car buying experience I have had. They have quality used vehicles (no junkers) and they go out if their way to make sure you are happy with your purchase. There is No sales pressure, and they do what they say they will. We bought a 07 Ridgeline from them. The vehicle had not been detailed and made ready for the sales lot (they have standards for what condition a vehicle needs to be in before it goes up for sale!) however we spotted it and wanted it. The price was competitive if not a little below the market price. Pat and his team promised to get it into shape including replacing the front driver seat covering because it was worn and replacing the timing belt and water pump due to factory recommendations. My wife was a little nervous about purchasing the vehicle before everything had been completed;. We would have no recourse if they did not fulfill their promise. However, we forged ahead. They did everything they promised in a timely fashion and we are very happy customers. I would, and will, recommend Pat Moore Quality Cars to anyone looking for a quality car.
I'd been looking for a very specific vehicle in a certain color and with a manual transmission…an Orion Blue Mercedes SLK 350. After 2 months of looking on at least 8 different sites daily and missing out on a couple because I didn’t act fast enough, I finally found it at Pat Moore. I immediately filled out a credit application and called the next day. I spoke to Ray and he assured me that, even though I'm in St. Louis, MO and they're 2,000 miles away in Vancouver, WA, they would hold the car for me. And, even though they got a call a day or two later from someone in California who was willing to hop on a plane and be there the next day, they were true to their word and held the car for 2 weeks so I could get a better fare on my flight. In that two weeks, I'd spoken to Ray, Eric and Pat as I checked in periodically to let them know when I was arriving (because Ray even picked me up at the Portland airport) and to ask a question or two. Every one of them was friendly, helpful and easy to talk to, reassuring me repeatedly that the car was mine. During those 2 weeks, they had found a couple of things on the car that needed repairs, one was taken care of before I arrived, but the other needed a part that was hard to find. When I got to the dealership, I was so happy with the car that I couldn't stop grinning. They told me that the part they ordered hadn’t arrived yet and because I wasn’t able to wait in Portland/Vancouver, they would ship it to me when they got it and would pay to have it installed at a shop here in St. Louis. They were true to their word at every turn. The part got to St. Louis shortly after I did and my regular shop installed it, getting payment from Pat Moore for the installation. My dad was a used car dealer and I've been around dealers my whole life. There are good ones, not-so-good ones, and downright slime xxxxx. These guys were fantastic. I love my "new" car...it runs great, looks fabulous, and the price was spot on. I wouldn't hesitate to send anyone to see Ray, Eric and Pat if they were looking for a good used car at a fair price. And because I was going to be driving it back to St. Louis by myself and there was a lot of rain in the forecast, Pat made me wait 10 minutes before I left so he could double coat the windshield with Rain-X. It’s enough to restore your faith in used car dealers. ?
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