WARNING TO FUTURE CUSTOMERS: My husband and I recently tried to purchase a vehicle through Princeton Auto Group, and our experience was extremely disappointing. The two representatives handling our application, Samantha and Joshua, repeatedly told us they were “working hard” to help us obtain financing. However, throughout the process we were treated in a way that made us feel like we were unworthy customers rather than people trying to purchase a vehicle in good faith. We were asked to gather multiple documents quickly and submit them for verification. We did exactly that and cooperated fully with every request. Despite this, the communication we received was dismissive and disrespectful. During conversations we often felt talked over, not listened to, and made to feel as though we were somehow less important than other customers. They even went so far as to say that we falsified documents. Buying a vehicle is already stressful, especially for people working hard to rebuild or improve their financial situation. Customers deserve to be treated with dignity and basic respect during that process. Unfortunately, that was not our experience with Samantha and Joshua at Princeton Auto Group. Because of how we were treated, we chose to withdraw our application and take our business elsewhere. We hope Princeton Auto Group takes this feedback seriously and improves the way customers are treated during the financing process. — James & Marla Boyer If dealership management or ownership would like to review this situation or discuss what happened, we would welcome the opportunity to speak with someone who values respectful and transparent customer service. Our intention in sharing this experience is simply to ensure that future customers are treated with professionalism and dignity.

This dealership is super friendly and awesome to work woth. Very personable and very efficient.

After running numbers for several cars John was extremely patient and understanding and was helpful every step of the way.

Last Oil change was disappointing. They left the coolant tank cap off. My son called me because it overheated. found cap off and little fluid left. Got it back home with just water. Got the correct anti-freeze and flushed and put net coolant in it. Also they changed the cabin filter and it got leaves in the blower motor. Didn't reset the oil change monitor and all of it was like $170 bucks. Have had better luck at Walmart. Should have taken it back but my son needed the car to get back to school.

Big John did a great job of helping me and getting me the car I wanted. Great experience!

In repairing one part of my car, they broke another part of my car. Then, they wanted to charge me to repair what they broke.