I brought my 2007 Prius for a routine brake actuator replacement. On the day of my appointment I show up to their service department. They tell me they don't show an appointment for me. I then show them their business card with the appointment date and time written by them. They then take my car in. A week later I get my car back. After paying $3000 plus for parts and labor they pull my car out. I immediately see the warning light illuminating on the dashboard indicating a problem with my hybrid battery system. I inquire the service manager about the warning light. He tells me that due to the age of my car, the hybrid battery failed and that I would need to pay to have it fixed. I never had an issue with my hybrid system so I'm very skeptical about the manager explanation. I tried getting an answer from Toyota corporate and their customer service, but nobody can explain why I wasn't told about my battery problem before they started working on the brake actuator. I would had never authorized their service department to continue working on my brakes if they would had told me that I had a major issue with the hybrid battery.

Went to have my highlander serviced and brought up the issue with my tire leaking air. Nothing was done to the tires in the end. We tried to reach them by phone afterward and left multiple voicemails but no one responded. We are about to make a long trip and are just extremely irritated by the lack of professionalism demonstrated. Please have your car serviced elsewhere.

My first time getting a car from toyota queens boro dealership and it was a smooth experience. Hugo Ramirez was very nice professional and helpful .

I want to buy RAV4, i did deposit $500 4 weeks ago,Sales manager Wilson never answer my call. Very bad experience! Not a good place buy a car

I got my Toyota RAV4 on Saturday, I was helped by Jag, very nice and friendly, very professional, good customer service, I got good deal from the manager

Rene and the willson were the most worst to deal with at qboro. Very unprofessionals.Finally walked out and done my business at Hillside toyota .