Sales representative Osama Jacobs went out of his way to close the deal on my wife's new NX350H. He located and reserved it. If you're looking for a deal look no further than Osama at Ray Catena Lexus

My wife and I purchased one preowned and new vehicle from Osama Jacob in March and May 2025 from Sales representative Osama Jacob. He provided a great buying experience and went beyond to close the deal. Definitely recommend him

Service Advisor Brandon James was first to assist when I arrived. He constantly kept me informed on the status of my vehicle and explained the results. If you're looking for a great service Advisor look no further than Brandon James

General Sales Manager Manny Alvarado provides a great sales experience. If you're looking for a great price that can't be beat look no further

xtremely disappointed with my experience at Lexus of Larchmont. What started as a seemingly straightforward car purchase turned into a frustrating ordeal that revealed questionable business practices. After reaching an agreement on an out-the-door (OTD) price with salesperson Justin Deenihan and Sales Manager Manny, I was shocked to receive an overnight contract with $3,000 mysteriously added to the price, along with incorrect tax calculations and additional undisclosed fees. They also stated they could backdate the L/Certified paperwork to allow the vehicle to qualify for the program. When questioned about these discrepancies, they attempted to walk back previously agreed-upon discounts. Check reviews on the various car sales apps and you'll find our review is not an anomaly. Their refusal to allow a pre-purchase inspection of the vehicle was particularly concerning and raises red flags about their transparency. This level of service falls far below what one expects from a Lexus dealership. Their tactics are reminiscent of a dubious used car lot rather than a luxury car dealer. Save yourself the headache and seek out a more reputable Lexus dealer who honors their commitments and operates with integrity. The bait-and-switch pricing tactics and lack of transparency make this dealership impossible to recommend. Will add photos of the different contracts later. RE BUSINESS RESPONSE: We never spoke with David so we understand the need for him to regurgitate the misinformation provided by his sales team. There were no missed deadlines only high pressure sales tactics with moving balls by the dealership. A request to inspect a vehicle (the same day) is not unreasonable. It was our decision to walk away. Vehicle re-posted for sale as formerly L/Certified.

My salesperson Paolo Beauplan was excellent! He is very patient and knowledgeable. I really appreciated his honesty. I definitely would recommend his services at Lexus. True Class! Paolo and Lexus gets 5 stars from me!