5331 N Roxboro Rd
Durham, NC 27712
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From the Salesman Steve Bray to the GM Jamie Young and the FI Manager Stephone White the process could not have gone smoother. I would highly recommend this dealership.
Hayden and the team at University Ford North were awesome. Easiest car buying experience I've ever had. Thank you!
Great customer service in sales with Tim Pleasant, service department was great. Will definitely contact Tim when it's time to trade again as I always buy Ford. Really liked the dealership and the atmosphere.
I had been looking for a car for my teenage son and after having a not so great experience with another dealer. I found a 2010 Chevy Cobalt which appeared to be in mint condition, so my son and I took a little road trip. David Harrington was our salesmen and he assured me over the phone the car ran just as good as it looked. He was correct. They were also able to work with me on the price a little; (which was nice). Everyone from the Finance person to the Cashier were so personable and reassuring. I would say if you are looking for a car New or Used call David Harrington 1st because he knows the business and is great at what he does (he won't try to talk you into something you don't want) and the rest of the team are just as nice and knowledgeable. Thank you University Ford North, Janice
University Ford North went above and beyond to service my 2017 Ford Escape. It was having an electrical issue that was difficult to diagnosis but the service department fit my car into their busy schedule and kept with the car until the issue was resolved. They were professional and extremely helpful in keeping me updated on the status of my vehicle and following up with me to be sure the issue was resolved.
Sales experience was good initially. Bought a used 70k truck from them with clean carfax and their inspection showing no accidents. On the two hour home drive the front adaptive cruise control sensor didn't work at all and showed a fault code and the drivers door came loose and began shaking violently on the interstate. Took it to local dealer and had bolts tightened and they advised me that the entire side of the truck had been replaced. After contacting the management at University Ford North, they implied that the truck was sold as is, and they would basically give me 10k less for the truck I had just purchased on trade, therefore leaving me with a 17k rollover into another vehicle!! Have ANY used vehicle from this dealership inspected thoroughly! Even if they claim the carfax to be "clean" Very disappointed.
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