Minimal upscale attempts, was easy working with Justin and he found a warranty issue I wasn’t expecting.

I recently moved back to Indiana to a city without a local VW dealer. After visiting Justin at Tom Wood for a 10K service, I'm very pleased that a well run and friendly operation is not far away!

Everyone at Tom Wood VW is friendly and such a pleasure to work with! I would highly recommend them to anyone car shopping.

What a great experience we had with Daley at TW VW. It was one of the best experiences we have had at any car dealership. Daley, Markiss and Lauren were very professional and managed to complete our car purchase in a reasonable amount of time. We recommend this dealership and Daley.

I’m an experienced car buyer, and I was searching for a very specific vehicle: a Volkswagen GTI 40th Anniversary Edition with a manual transmission. I found one listed over 700 miles from my home. The listing had very little information beyond the Carfax report, which confirmed the make, model, color, mileage, and manual transmission. The car hadn't yet gone through the dealership's inspection or certification process. Even so, they honored my request to see the car since I was the first of many people to inquire about it. Andrew quickly sent me a detailed video of the car. He was knowledgeable, honest, and transparent, sharing everything he knew even though the car wasn't yet ready for sale because it still needed to complete the certification process. He kept me updated every step of the way, explaining what work was being done before they felt it was ready to sell. I was naturally skeptical at first, especially buying a car sight unseen from so far away. But once the car successfully passed inspection and certification, they gave me the opportunity to secure it before offering it to other interested buyers. We worked out a fair price, and the entire staff treated me exceptionally well despite me being an out-of-state customer and the high level of interest in the car. They easily could have said, "Take it or leave it," but instead they took the time to make sure I was comfortable with the purchase. I appreciated their philosophy of wanting every customer to be happy. Buying a Certified Pre-Owned Volkswagen remotely can be stressful, but Andrew and his manager Lauren made the entire process easy and straightforward. He was upfront with every detail, and it didn't take long before I knew I was in good hands and could trust that they would do the right thing. The car itself—a CPO Volkswagen GTI MK8 40th Anniversary Edition—was exactly what I had been searching for. The sales team was genuinely excited to help me get into such a special car and made the entire experience enjoyable. Everyone was honest, responsive, and professional. I flew from New York to Indiana to pick up the car, and Andrew Weeks personally greeted me at the airport and gave me a ride to the dealership. That's outstanding customer service! Sales Manager Lauren Bailey was incredibly responsive and stayed on top of every question and detail throughout the process. The dealership even included new GTI floor mats and a safety kit, and they made sure everything on the car was in perfect working order before I arrived. Everyone—from Andrew to Lauren to the finance manager, Chad—deserves an A+. They sent me numerous videos and photos throughout the process, which gave me confidence in my purchase. This was one of the best car-buying experiences I've ever had. Thank you, Andrew! Thank you, Lauren! Thank you, Chad! I drove the GTI 700 miles home, and every mile was a joy. I would absolutely buy from this dealership again. Next time, I'll plan to stay a little longer and explore Indianapolis!

This is my regular dealer for car maintenance on my 2019 Jetta. For this visit specifically, my start button wouldn’t turn over the engine and my dash lights went crazy. I called the service line explained what I was seeing, and Justin had me come to the dealer for a battery test asap. I had 9% remaining (I’d gotten 7 years out of the original battery) and he was able have it replaced same day. This was a huge relief because I had a lot of places to go this week & didn’t want to chance a third instance of not getting the car to start. I am very appreciative of Justin and his calm, friendly, efficient assistance. Thank you!