This service department prioritizes profit margins over expertise. Customer service is also very poor. Service manager seems to have a strong emotional bond to one employee in particular causing severe lapse of judgement.

Friendly dealership, relatively low pressure sales. Excellent service department, with prices that aren’t bad for a new car dealership, and they seem to always fix our infrequent problems right the first time.

Friendly and courteous check in, efficient and through with appropriate questions regarding reason for visit, even though may be known by computer info. Always clean drive in area, out of the weather, usually. Complementary 27 multi point vehicle health inspection and car wash are also offered. Waiting area is comfortable and has coffee and additional snacks with some reading materials for those like myself who generally wait for my vehicle to be serviced.

It was a smooth process, from the moment we stepped in for car hunting, to the time we actually take out the car we wanted. We were greeted by the friendly staffs, and point us to the right person to talk our deal.

Had my 2024 Subaru serviced today. They took my car right away. Everyone was friendly & polite. Nice clean waiting area. My car was washed before I left. West Broad St. Subaru is around the corner from me & I much prefer to drive 35 minutes to Hyman Brothers Subaru on Midlothian Turnpike.

Friendly, knowledgeable and helpful staff, I would recommend Hyman Brothers Subaru to anyone shopping for a Subaru.