12415 Slater Ave NE
Kirkland, WA 98034
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We came here for service even though this location is substantially further away from our home. The Service Manager was tremendous! Steven communicated very clearly about what has turned into somewhat of a drama related to corporate Alfa. He was fantastic throughout. I would make the trip for service there again just because of how thorough and thoughtful he was. And if service matters to you for you car rest assured you will be in good hands with him! BTW - this silly review tool won’t let me select the Service Team. The only option is Sales Team. So, if you read this wondering why I’m talking about Service, but gave Sales 5 stars, please understand that I had no experience with the Sales team. All of my comments are about the Service Team.
Excellent service, one of my best experiences when buying a car, Thanks Skyp & Frank for your help 😊
Good communication but do feel they tend to try and oversell things not required Or requested
Great customer service, thoughtful of my needs. Frank ensured I made the best choice in selecting my vehicle.
My wife and I were looking for an suv that was fast and also had style. We test drove bmw M3,5,6 comps, jeep srts and Trackhawk, and the list goes on and nothing touched the Alfa when it comes to all around performance. We found one we liked in Kirkland and we went to see Ponce one of the salesman there. He was awesome, unlike the other dealers he listened to us and we walked in and out of the dealer in a few hours with our Stelvio Quadrifoglio. About a month later one of the fuel injectors went bad and I was worried because service departments are always horrible. Not Kirkland, Steve was very polite and knowledgeable and he put up with our constant questions without ever becoming upset or annoyed in the slightest. Was very helpful in getting us a loaner vehicle when they had none and we couldn’t recommend them enough. Sadly we are moving back to the east coast otherwise Kirkland would’ve had customers for life. If you are in the market for a Maserati, Alfa Romeo, Rivian or any other cool cars they have on the lot go see them and you will not be disappointed! Thanks again to Ponce and Steve!
Purchased 6 cars here. Excellent overall service and friendly staff helped by the fact that they sell our favourite vehicles keeps us coming back.
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