The sales process is a little uneven. I was looking for a WRX and the initial emails with the sales department made it sound like they had what I wanted and that I should head over to take a test drive. I started making plans to do so that day only for them send a follow up email telling me to not show up as they realized they had nothing in stock. Eventually, I decided to make a factory order for my WRX and called to see what Byers could do. Brad Crader was super easy to work with- he was able to call me back within the hour with Costco pricing and ordering timeline. Ultimately I decided on another dealer as they were able to offer a shorter timeframe, but definitely will give xxxxxxto Brad for his help.

I had spent 2 1/2 weeks at 4 to 6 hours per day searching for a replacement Ford Explorer that had been totaled by a teenage drive with a learner's permit. While there are a yon of XLT models within the price range, I had a set of conditions needed to serve as a suitable replacement. I did a couple of potential vehicles but 1 didn't quite hit all the required checkmark boxes and the other was at a lot whose manager fit the "yutz from xxxx" description. Enter Derek from Bryers Import Used Car Department. He had an advertised vehicle that I found online. I wrote him with my concerns and he promptly answered. He even made a video for me showing ALL systems were functioning as one might hope for. My wife and I drove from Northern Cincinnati to the east side of Columbus to look the vehicle over. It was exactly as the ad described! Derek listens to the customer, there's no pushing AT ALL and he worked diligently to get our business. And Bryers honestly deals on their vehicles. We made what we considered a fair offer and it was accepted. No quibbling. Just honesty. If you want a quality vehicle (a vast majority of Bryers vehicles are trade ins and not auction purchases), honest dealing and a terrific salesman, Bryers Imports is your place to check out and Derek is a salesman you can have confidence in!

We worked with Derek Hall, who took the stress out of buying a car. We scheduled a test drive, and the car was out front with our name on it, ready to go. I would be happy to use them again next time I need a car.

Steve was an absolute professional getting me all the information I requested since I was purchasing from out of state. He understood and remedied all of my hesitation about the sight unseen type of purchase I was about to make, ensuring that he had my trust before he had my checkbook, so to speak. This was easily the best dealer experience I’ve had to date.

Best experience buying a car & I am 59 years old ! No pressure ,felt like they really cared ! Would definitely recommend & buy from here again

My experience at Byers Import Pre Owned Center was the best experience I've had and I have bought vehicles regularly for more that 55years. From initial contact via text message through the delivery process. Derek Hall help me by answering all my questions before we ever met. Very rare to get this level of service anywhere. Derek is a very polite, knowledgeable individual. The Byers organization should be extremely proud to have him. Mike in finance was also a very polite no nonsense guy. A true asset to their organization. I was in and out in 1.5 hours since Derek had everything we agreed to ready before i arrived. I will be back......