Truck took three weeks to repair. Service guy said they had to hand build the driveshaft. I don’t think that’s true but could be. The total they gave me was $3700+. When insurance got involved it went down to $3250. Weird they can’t screw them over but they can you. When I picked it up they hadn’t even run through the wash. The only communication was when I called to check on it. This place isn’t customer focused but I bet they’ll sell you a car quick. Service was terrible. Cannot recommend

Took my 14 Escape in for transmission recall, they said they did the door switch recall and it didn't need transmission recall. No proof of any work being completed which does not surprise me I was only there 15 min. Seems like it would have taken longer to actually check it out. They did say I could make an appointment in another week to drop it off and then they could check it out. Not going back!

No reason in purchasing the warranty, since you will never get the service techs to fix anything. Save your money or shop elsewhere.

Back in shop for 2018 Escape 2nd visit since picking it up March 2, 2022 for transmission issues that started around 10,000 miles. Kept vehicle from Jan 17, 2022 til March 2, 2022 rebuilt transmission and still not right. I have asked for them to put a new transmission in and was told that was warranties decision not theirs or mine. Ok well have multiple recordings of noise that is being refused repair. I do not recommend doing business with this department. Also no ideal when they will look at my vehicle or when I will get my only transportation back, mechanic behind a week.

Service Dept and mechanics ignored complaints about 2018 Escape and won't give a straight response to questions or request. My Escape has been in shop since 01/17/22 because the other 6 times took vehicle in the treated me as if I wasn't hearing what I heard. Now a month and still don't know when the transmission and cv axels will be replaced (under warranty) and I will have my only vehicle fixed. I explained to them I'm disabled and this was my only way around. They put me in a loaner but didn't explain the operation of vehicle or tell me I had to have retain insurance. While trying to put car in park (unfamiliar push button gear shift)I hit a pole. Now want to keep my car until compensated for wreck even though their insurance is primary. They are rude and do not take time to insure customers are heard.

First I tried to make an appt and the service Dept never answered the phone or call me back so I downloaded the Lincoln appt and did it online. I dropped my car off the night before for a 7:45 am appt. I told them the diagnostic code snd what needed to be done. I did not hear from them the next morning and called 6 times service never answered. Then I got a voice message to call them at noon. Same thing no answer finally 2 hours later after multiple attempts I got to talk to someone who told me what needed to be done ( which I already knew thus I took it in for service). Then they tell me they can’t get it done by 5 pm. Keep in mind I am on vacation with one car and have to check out of my Vrbo rental the next morning. Didn’t get it until 10 the next morning. Don’t use these people. They don’t even answer the phone or call you back promptly. $800 later and scrambling to get out of the house and loaded I got my Navigator.