It was an outstanding buying experience with the entire team at Mercedes-Benz of Orange County, NY. From the moment I walked into the showroom, everyone was welcoming, professional, and genuinely helpful. Victor was excellent from the start. After I found the vehicle online, he contacted me immediately and provided a wealth of information. In person, he took the time to walk me through all of the vehicle’s features thoroughly and patiently. He also followed up afterward to ensure I had no additional questions or needed anything further — a true professional who is genuinely customer service oriented. I truly appreciate the entire staff. Everyone was courteous, knowledgeable, and clearly focused on delivering a first-class customer experience. Having purchased many vehicles over the years, I’ve often found the process stressful and unpleasant, which made me hesitant to visit dealerships. Mercedes-Benz of Orange County completely changed that perception.

Omar and his service was excellent The loaner car was brought to pick up my car. We actually didn't use it but it was nice just in case we did.

Omar was absolutely terrific. The loaner process couldn't have been any easier. The car war ready as promised with no surprises.

I have bought 4 cars from Vic in the last 11 months. I cannot say enough about how incredibly kind and courteous he is. The man did such a great job that I ended up leaving the dealership this past weekend with TWO cars! He an absolute GEM!💎

Very clean and quick service. Friendly customer service. The TV was too loud and there was no remote or access to control the volume.

Professional, timely service, upfront pricing and no surprises. Service advisor’s are communicative and knowledgeable.