The service was quick in addressing the issue for OBD-II diagnostic routine not ready and providing a fix for it.

Awesome support and exceeded customer experience from Christopher Pitambara. He so good at follow up with my after service and listened to my feedback. Took care after service issues addressed and I am happy about the issue is fixed. 5 Star for him and well deserved for rewards and promotions. Great work Audi and always happy driving.

Extremely professional, fast, polite and efficient service. They kept me informed about the whole process and sent me video of the service. Very happy with service.

I lease a new Q4 ETron. It’s been nothing but a nightmare. I had already been to the shop at Palo Alto Audi twice and San Jose Audi once. Neither of those dealerships would even try to dig into the problems my car was having. But your service guy that took all my info and the head guy over the department both listened to what I had to say and found my complaints verifiable. They actually spent the time to try to figure out what was going on with my car and then they dug in and did what they could to fix the majority of the problems. They worked with Audi engineers and got some answers. The tech guy at Palo Alto totally dismissed my complaints even when I showed him videos of that was happening in the car. San Jose heard one of the issues when he was with me but then said he couldn’t verify it. So I can’t thank the team in Fremont enough. I’m not keeping my car after the lease is up but the gentlemen I worked with helped me regain faith in Audi. Thanks.

Very good dealer for vehicle service. Staffs are very friendly. You will get loaner for longer service deadlines.

Audi Fremont is the best , I lived in San Jose but when my car need service I chooses Fremont Audi instead of Audi of Steven creek, first Audi Fremont have the best customer service, 2nd service advisor always helpful and explain all I need to know, not like Steven creek Audi their service so terrible never wanna go back