2531 Chuckwagon Dr
Springfield, IL 62711
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​I am extremely disappointed with my experience at this Carmax. I purchased a truck here, and only 14 days later, the transmission started failing. When I called to resolve the issue, I was told they couldn't exchange the vehicle for another one in the same price range. ​The only response I received was, "Unfortunately, we can't do that at this time," with zero explanation or effort to make it right despite the "extenuating circumstances" of selling a faulty vehicle. For a company that prides itself on "no-hassle" buying, they certainly make it a hassle when they sell you a lemon. I expected much better service and accountability. Buyer beware.
Car Max was very helpful. They made sure I was happy with my car and kept in touch after my purchase. Thank you so much Car Max for everything!!
The location is perfect for me, the place was clean and organized. Everything seemed prepared.
Makayla was great and was so much help finding me the perfect SUV for my family
I was helped by Amanda and the manager Mike I literally did everything otp and it made my time there 30 minutes including the test drive Best experience ever
Low pressure and patient. A really good experience. James and Chris both were very helpful.
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