Dakota was amazing. He was so helpful and personable. When you have to spend a couple of hours at a dealership (as is always the case) having someone like Dakota really helps the time go by faster and eases the customers stress naturally.

Friendly environment as soon as I walked in. Daniel was very professional. He took his time to answer questions that I had.

Every employee we encountered was pleasant and helpful. The car I chose showed up within the projected range, and was very quickly evaluated and able to be picked up. This was my first time working with CarMax and because it was a positive experience I would work with this location again for sure.

Hannah was great. Managers were great. All around our experience was great. Thank you very much.

I sold my third and last truck to CarMax Grand Rapids. We are a large company and like to sell our sales vehicles after 160k miles. The previous transaction I had with this specific dealership was flawless and easy. Not so for the final visit. They took over an hour to scrutinize the paperwork, and did not believe that I had sold two previous vehicles. They questioned my integrity and Nate Peters, the senior Customer Specialist refused to speak to me.

Great service. Fixed issue found by Belle Tire I had with the control arm. 5 days after I bought the vehicle. Went there for brakes which was fine.