I purchased a truck at this dealership, but it took 2 visits. I intended to buy the truck by transferring money using a debit card, but realized when I arrived that the amount would be over my daily limit. The Carmax employee who worked with me, John, attempted to set up a line of credit for me so I could drive the truck home, and then return with a certified check a week later to pay off the debt and be finished. It took more than 2 hours for this line of credit to be denied, and I left feeling like my time had been totally wasted. A week later, I returned with a certified check and purchased the truck, and since it was an Express Pickup it went very smooth and easy. So the second visit was great, but the first one was so bad it convinced my girlfriend to look elsewhere for a car.

My daughter and I had a very nice experience at the Fairfield CarMax with Isaiah and I believe Ryan who he was training no pressure at all and really nice guys.

Excellent, Trinity was wonderful to work with. She made the process smooth and simple. Thank you 😊

This was my first experience with CarMax, and I am so glad that I followed the advice of a friend who recommended them to me! The whole process of purchasing a vehicle was pretty daunting to me, but my sale consultant Triniti Townsell was so helpful in explaining the process and locating a vehicle for transfer from a southern CA CarMax when the Fairfield location did not have exactly what I was looking for on their lot. Very grateful for both her patience and professionalism. Highly recommend!

Second vehicle we have bought at this location. Both have been easy and pleasant. Traded in two vehicles and that was easy too. Staff was pleasant to my wife and I but daughter has had an entirely different experience. We made an appointment, test drove the truck without a CarMax employee onboard, came back and walked around, made a decision and pulled the trigger. Easy. Only one issue; CarMax would not do paperwork to transfer personalized license plates. I have had them for 40 years and first place or dealership that would not do it. Not a deal breaker but a pain for me.

This dealership was super helpful, and they guy whom attended me had amazing patience, highly recommend