The person who helped us was nice and friendly and helped us the best way possible

I had a wonderful experience from the minute I stepped inside the building. I was immediately greeted and was told a salesperson would be with me shortly and they were. I test drove a vehicle for 24 hours to get a better idea of how the car drove and handled. I came back the next day and was greeted again by a very kind person and sat down to wait for them to help me, which wasn’t but a few minutes. I had to have another sales person help me because the lady that helped me the day before was busy with someone else. I did say hi to her and asked if she would still get the sale. She said they don’t work on commission and it wasn’t a problem that someone else was helping me. I was glad to hear this as I would not have wanted her to lose the sale had they worked on commission. I was pleased with the vehicle and bought it. Everyone I encountered was so nice, helpful, and knowledgeable. I have purchased from CarMax a few times and have been pleased. Thank you CarMax!

We have purchased two vehicles from this dealership. Both experiences have been painless, easy to work through, and well explained along every step of the way.

Courtney was great to work with, very helpful and answered our questions. Good first experience at Lynchburg Carmax.

Associate and manager worked with me to get purchased vehicle and personal vehicle to my house in order to surprise my daughter with the purchased vehicle.

I said I would recommend this dealership, if, and only if, you understand that the staff is not there to help, they are there to get you in and out. I sold (traded in) a vehicle and purchased one. The overall process was OK, there were multiple "computer issues" and delays, but I was able to get in ands out in just over 3.5 hours. The real issue, I had paid to have a vehicle brought in. When we went out for the test drive I noticed the key was an aftermarket smart key, without a "remote start" button. I was told well the only way to use remote start was through a phone app using their "LINK" system. They said "we've checked with the dealership and that's the only way to it". Long story short, they lied. I went by the dealership and was told if you had a FOB with the "remote start" feature you could use either the manufactures app or the remote start button on the remote. So I got the correct FOB and everything works. Basically I believe CarMax was told the same thing I was told by the dealership. They modified the response to me, saying the only way to get the feature was the phone app" so they wouldn't be on the hook to get the FOB that was required. So, again, keep in mind the primary goal of CarMax get you in and out with no additional expense to CarMax. Would I purchase again from CarMax? Not as a first choice. I used one of their competitor's that delivers the vehicle which had an issue, they addressed it and I was happy. So probably use them as a first choice.