Jay Barboza was very helpful and attentive but document preparation by others was painfully slow.

Mike and Debbie were the best. Mike in service took care of all my needs during maintenance of my first car, which I ended up returning but Debbie was super helpful helping me pick a new car. Thank you both so much.

This is my second time buying a car at CarMax. Robert was very kind and patient. The whole process was smooth and stress free.

This dealership was friendly, professional, transparent and completely pressure-free throughout the whole process. We had an appointment to test drive a car and it was ready and waiting for us when we arrived. We loved the car. They took the time to answer all our questions and made the financing quick and easy. I love my new ride and highly recommend this dealership to anyone looking for a stress-free car buying experience!

I purchased a vehicle from CarMax Sacramento South after specifically asking how my MaxCare coverage would work. The salesperson, Marc, told me that for a covered repair, my maximum out-of-pocket responsibility would be $600 and MaxCare would cover the rest. When I recently had an actual covered repair, I learned that I could be responsible for additional diagnostic and labor charges above the $600 deductible. I contacted Marc again, and he confirmed the same thing to me in writing: “$600 for you and the rest should be covered by MaxCare.” I then contacted CarMax Customer Relations and opened a formal case. CarMax told me the written contract works differently and refused to take responsibility for what I was told at the time of sale. My issue is not with MaxCare. My issue is that the coverage was explained to me one way when I purchased the vehicle, but the actual contract works differently. Had this been explained accurately, I would not have purchased the vehicle under those terms.

Tom the sales guy was great, it was an easy process, no real hassle or pressure.