Had a great experience at Hawk. I would buy a car from them again. They were super easy to work with.

Fast service. My oil change was comped. I appreciate the way I have been treated by Hawk Ford.

They took care of my concerns with my new explorer and were great on picking it up and bringing it back right to my home. Thanks Hawk Ford!

I’ve been to the Truck Center at Hawk Ford in St. Charles many times, and I continue to come back largely because of the people—especially Kathleen. She is consistently helpful, professional, and genuinely tries to make every visit pleasant. She does an excellent job representing the dealership. That said, it still feels strange that the Truck Center does not receive the same level of service or amenities as the main service department. For example, there is no customer coffee station available in the Truck Center. The coffee is kept behind the counter at Kathleen’s station, and if a customer wants some, she has to step away from her work to make it herself. It creates an awkward situation and gives the impression that this area—and the customers using it—aren’t given the same consideration as those in the main service center. With a few improvements and better support for the Truck Center, the overall experience could match the quality of service that Kathleen already provides.

Chris and Christian were very professional and courteous. I would consider doing additional business with the dealership on future vehicles. I always want the price to be competitive.

Bill Wackerlin was very helpful to find what Ivwas looking for in a commercial vehicle.