I had one of the most frustrating dealership experiences I’ve ever encountered with Burns Buick GMC / Genesis of Cherry Hill. From the start, communication was inconsistent, slow, and unprofessional. I was a serious out-of-state buyer ready to move forward on a BMW 8 Series. All I asked for was a basic walkaround video and confirmation of the vehicle’s condition — something any dealership should provide without hesitation. My requests were ignored for days or weeks at a time, passed between different salespeople, and always met with vague promises that someone would follow up. They never did. By the time someone finally responded, the pricing wasn’t competitive based on the CARFAX retail value or market comps, especially considering I was dealing with the added costs of an out-of-state purchase. Despite me making it clear that I was ready to finalize the deal if the vehicle’s condition checked out, they never provided the video or the simple information I requested. After dragging the process out unnecessarily, I eventually got a generic email that “the car is no longer available.” Complete waste of time. If this is how they treat serious, qualified buyers ready to spend real money, I can only imagine how they treat customers after the sale. Completely disorganized, dismissive, and unprofessional. I would never consider doing business with this dealership again.

Best dealership I ever experienced Young Ben was so helpful because I am old and hard to get a handle on all the buttons Great car ,best ride ever and I have driven some large cars

5-Star Review for Frankie Dinofa – Exceptional Service Experience! I recently brought in my Genesis G70 for service and had the absolute pleasure of working with Frankie Dinofa. From start to finish, Frankie provided nothing short of 5-star service. He made the entire process smooth and stress-free, with professionalism, warmth, and top-notch hospitality that truly stood out. I was provided with a brand-new, impeccably clean loaner vehicle—another Genesis—while my car was being serviced, which added an extra level of luxury and convenience to the experience. Frankie kept me well-informed throughout, ensuring every detail was handled with care and efficiency. The Genesis G70 continues to impress as a compact luxury sport sedan, offering a remarkable blend of performance, style, and value—and the service experience with Frankie only elevates that ownership experience further. This is exactly what premium service should look like. Highly recommend! Jacqueline Morton

Outstanding world-class experience. The sales team was professional, no pressure, and easy to work with. The vehicle was ready when they promised it to be and the paperwork process was straight forward. I could not have asked for a better car buying experience.

The most outstanding car buying experience I have ever had! Genesis of Cherry Hill gives you a Ritz-Carlton experience from start to finish. John Kaldas is the consummate professional. He listens to what you want and finds solutions to get that done. He is available for your questions 24/7 and does an outstanding job creating the magic you expect in a high line luxury experience. General Manager John Danze is very responsive as is the Steven in Finance. Zac Bacchus spent 90 minutes demonstrating every feature on the car to my wife. There is a huge inventory of all colors. Years ago, I sold cars at BMW so I know what it takes to consistently deliver a high-level experience. Genesis of Cherry Hill exceeds all expectations! I highly recommend this dealership.

Everyone was so friendly and helpful during each step of the process. I primarily worked with Ben, but had the benefit of assistance from John, Joe, and Steve. Zac was kind enough to introduce himself if I need assistance in the future.