I had an absolutely wonderful experience at Sewell BMW Grapevine, and my salesperson, Audland Gumbs, was truly outstanding. From start to finish, he was professional, patient, knowledgeable, and attentive. He made the entire car-buying process smooth, easy, and completely stress-free. He answered all of my questions, kept me informed every step of the way, and made sure I felt comfortable and confident with my decision. His customer service went above and beyond, and I truly appreciate how well he took care of me. I would highly recommend Audland Gumbs to anyone looking to buy a car at Sewell BMW Grapevine. Thank you for making this such a great experience!”

I’ve been blessed to own at least 3 BMW’s. The greater experience has been the impeccable service from Mr. Grant Schmidt and team at Sewell BMW Grapevine. The most memorable experience of great care for me as customer was after having had a stroke my car needed servicing; I contacted a local mechanic and asked him to speak with Grant for me, when all was said and done, Grant took such good care of me never making me feel bad or incompetent, leaving me with my dignity and feeling whole. Talk about a great service manager. There is no one greater than Mr. Grant Schmidt. May God forever keep and bless him is my prayer. Sincerely, Dr. Tony Wade

I was reluctant to post here but oh well. I've never bought a BMW and after going here probably never will. I will say the salesman was great, and this isn't about him. I was judged the moment I arrived, I wasn't treated like the wealthy high class people they're used to to seeing and it was obvious. No manager wanted to meet me, xxxx my original salesperson wasn't there nor followed up later. I've bought several cars and I know what to expect when shopping for a new vehicle. This was by far the coldest, neglectful and disappointing experience. The bad part about it, was that I liked the car a lot and felt I would be approved for it, but that didn't happen, since I was told I need to put down a sizable down payment. I refused although I had it, but the sting of non importance of my dollar and credit vs someone who doesn't look like me dollar and credit shows that classism and other ism's are still alive and well in establishments like these. Not a lot of words were spoken, and while I could say more I would've been more accepting of them saying we're closed. If I knew then what I know now I would've drove past there and saved myself a few inquiries, time and humiliation. I still wish them much success with their chosen demographic of customers whom they worship and treat with the utmost respect. Business is business and while I didn't appreciate my own experience I understand the game. Sewell Sewell Sewell

Sewell BMW of Grapevine performed like a well oiled machine. My salesman, Harrison Redden, was absolutely great!! He made the whole car buying process smooth and not dreaded. Harrison was only helpful the whole way through (NOT PUSHY NOR ANNOYING), only helpful in helping me settle on the features, colors, style, etc. and then finding that car for me. Also, Joe Long was so patient and good at explaining all the technology in my new BMW. Thank you guys!!!

Sewell’s mission is to deliver an exceptional vehicle sales and service experience, with a clear focus on building long-term “customers for life” relationships rather than individual transactions. This was my first experience with BMW of Grapevine, and it exceeded expectations, thanks to the attentive service and clear, consistent communication provided by my sales representative, Tim Bae. Mission accomplished—I am a Sewell customer for life.

I am sharing this review to document my experience with Sewell Motor Company of Grapevine after exhausting all reasonable attempts to resolve this matter privately with sales representative Manton Fain and dealership management, including Deborah Young. I entered into two separate lease transactions with Sewell, relying on clear and repeated representations made by Manton Fain (sales rep)regarding Guaranteed Auto Protection (GAP) coverage. Prior to signing, I specifically raised concerns about full GAP coverage and was affirmatively told it was included with the lease and would protect me from any and all payoff deficiency, including if in the event of a total loss. These representations were material to my decision to proceed. At no point before signing either lease were any exclusions, limitations, or qualifications disclosed, discussed, or provided in writing. No distinction was made between “traditional GAP” and any limited or alternative protection, nor was I advised that rolled-in balances, prior amounts, or other exclusions would not be covered. These are material facts that would have directly impacted my decision to lease. After my vehicle was totaled by a third-party at-fault driver who ran a traffic control sign, and after I had already entered into a second lease with Sewell, the dealership asserted previously undisclosed limitations and informed me that I allegedly owe $11,630.11. These limitations were introduced only after the loss occurred, not prior to execution of either contract. Compounding the issue, I did not receive copies of my signed lease documents at the time of signing for either transaction. I only received them on January 23, 2026—months later—and only after specifically requesting them again. I have sent multiple detailed, written emails to dealership management outlining these concerns and requesting a formal response. Despite the time-sensitive nature of the issue and the potential financial and credit harm, no response has been provided. Additionally, as of this review, I have still not received any communication regarding my vehicle registration, despite multiple follow-ups. I am not posting this review lightly. I made good-faith efforts to resolve this directly and privately. My concern is not with an accident or an insurance claim, but with the failure to disclose material limitations prior to signing, followed by silence once those issues were formally raised. Consumers deserve transparency before entering into major financial obligations. I hope Sewell chooses to address this matter responsibly and communicate directly. Until then, I believe it is important that others are aware of my experience.