Tell us about your experience with Regal Lakeland.
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sales Dept.
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My family and I had an amazing experience. We were treated like family and they made sure all of our needs were taking care of. Ive purchased several cars from regal and I will continue do so. Thank you to everyone.
Regal Honda Dealership is awesome and very helpful definitely 5 sta , shout out Nate good sales rep
These guys take really Good care of your services. Very friendly and helpful. Thanks to all the Regal family
Quick, no pressure Took less than 5 hours. Sales people were low pressure. Finanicing was easy.
I purchased a 2022 Chevy Equinox with Luke. Luke seems like a nice guy, but he definitely needs training in the area of customer service. I almost didn't buy the vehicle due to his lack of professionalism. He seemed unmotivated to go over the aspects and features of the car unless asked directly. I was thankful to have a relative with me who knew how to ask the right questions. At one point, when asked a question for clarity about the car, he became defensive and said he didn't know what I was asking, and is everything was alright with me. Luke proceeded to leave his office, get the supervisor, Gregg, and the finance Guy, Pete, was called to come speak with me. I was so confused and felt humiliated. I ended up being thankful he called the finance guy because I was able to leave his office and purchase my vehicle. I also didn't like being asked multiple times what my occupation was and what department I work in. By the end of the process, I was annoyed and exhausted. This was supposed to be a great experience. I love the car, but I won't be purchasing through Regal again if I have to deal with this type of behavior. I feel as though the sales process was too aggressive.
Fees are pretty steep but the service was jam up. Richard and Nate were very helpful, with a personal touch
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