Super response, excellent service experience. The staff was amazing and everything they said they were going to do, they did! Dealership was beautiful and even the coffee was delicious! Can't say enough good things and I'm looking forward to my next visit.

The dealership was top-notch very clean service was excellent. All employees were very friendly and engaged and seemed very happy. AJ was excellent and so was Joe Kennedy.

We live almost forty miles away. It was well worth the drive. Staff very pleasant and efficient

Genesis of Mentor is truly a GREAT dealership in all aspects from sales to service. I brought my 2025 GV80 in for its first oil change. Check-in was smooth and efficient. The wait time was super fast and the waiting room? Phenomenal!! The oil that they use is full synthetic and literally the BEST there is…. Penzoil Platinum Euro LX. I looked up reviews on the oil on the internet and it’s clearly a 4.9 out of 5 in all respects. It’s very rare that you get a consensus on what oil is the best to use, and this one gets the majority votes. It’s REALLY nice that Genesis of Mentor uses this highest quality oil. Then when servicing was done, they wash the car! You might be thinking, “so what? A lot of dealers do.” And while you are right about that, the day I brought in my GV80 it was snowing and it had snowed and my blue SUV was white from all the salt. The young man with curly hair who washed my car is a champ!!! He got that GV80 spotless!!!! Check-out was equally smooth. Especially since they use Clover handheld point of sale terminal and they bring it to you! No trying to find the cashier! Bring your Genesis to Genesis of Mentor. You will not be disappointed.

They got me in quickly and took care of the problem in the same day. Thanks!

They are extremely nice and professional!!! We drive 40 miles to deal with genesis of mentor.