If I could rate this place a zero I would. I found a used chevy equinox at this dealership for me son Sunday night. I went to the dealership the next day in the morning to look at the vehicle and road test it. Derek move the the vehicle for me so I can check out the vehicle. I started up the vehicle and we both notice that it was making a putt putt noise. I drove it around for 20 minutes and we didnt notice the noise again. He said after we got back he wanted his mechanic to take a look at for me and make sure it was ok before I purchase the vehicle. He told me he would get it cleaned up because it had some sticky stuff on the trunk on the paint. He said he was text me back once it was finished and I said I would bring my dad back with so I can test it again to make sure it was ok. We go back to the dealership after everything was completed in a couple of hours. I get and some lady from the inside came out and remembered me from early because she seen me looking at the vehicle. She said he I think it was just sold. I thought she was joking so we laughed. I go inside and started talking to Derek and he said something was wrong the mechanic fixed it. He goes into the other guys office (manager) and comes out and said it was sold he wad so sorry about that. The old lady to right of his office is the one who sold it. The people what bought it was still filling out the paper work ( i guess i didnt matter). Also, if anyone was thinking why I didnt leave a deposit, it was making noise and who in there right mind would purchase a vehicle without making sure its good. The vehicle was not a certified used vehicle, so no 12 month 12000 mile warranty. It was real dirty business in my opinion. I dont see how it was my fault doing my due diligence make sure my 17 year son had a safe and reliable vehicle. It wasn't my fault something was wrong with it. Somebody missed something and should not have been on that lot until it was completely fixed. Terrible!!! Next time, treat people with respect and be better. It's more to life than being cut throat and low down.

As a award winning retired Cadillac professional with over 30 years in the automotive industry, I must say that my experience at Prestige Cadillac of Warren Michigan was quite impressive and pleasantly refreshing, I was greeted by Ms Kelly Cox and from that moment on her level of professionalism and commitment continued to rise to the highest level, I will definitely continue to have all of my vehicles serviced at Prestige Cadillac, thank you so much Ms Kelly Cox for your commitment to excellence in customer service, see you next time… ( If you are interested in getting a higher level of customer service and looking for someone who thinks outside the box, be sure and ask for Ms Kelly Cox ) Five stars for my overall experience At Prestige Cadillac of Warren Michigan Yours truly Mr. HLFJ

Terrible service department. Nobody knows what they are doing for repairs. I had to take my cars to another dealership.

This dealer clearly had no intention of selling me a car. I was pressured to test-drive a vehicle, then made to wait a long time with excuses like the test car has “low battery” and “the car is being cleaned.” When I asked for a quote, the salesperson/manager insisted I fill out a credit application first. When I refused, he told me to just visit the brand’s website to see pricing. If I could get the quote online, then my time at the dealership was completely wasted. I will never return to this dealer. If you’re someone who’s willing to fill out a credit application before even deciding whether to buy, this place might be fine for you. Otherwise, skip this dealer

I recently had my 2025 Cadillac XT5 serviced at Prestige Cadillac and received exceptional service from Aaron. He was professional, patient, and extremely helpful throughout the process. When my vehicle needed to remain at the dealership for 72 hours, Aaron contacted multiple rental companies and ultimately arranged a dealership vehicle—something I’ve never experienced before. He truly went above and beyond and made me feel valued. Excellent customer service!

I recently went into dealship to have some service work done . In the course of waiting a wanted to take a look at some if the newer vehicles that were available in my price range I was only looking at the time I spoke to a gentleman by the name of Eric Mihelic he was very cordial professional and knowledgable person who actually has me really now considering the vehicle, I would definitely come back when I’m ready and purchase that car from him. It was a great experience.