From the time I walked into the location, I was greeted with smiles and professionalism. Very welcoming and eager to help from start to finish!

Sales team and our rep. Worked with us and were very helpful to get us the car we wanted. At no time did any sales pressure become an issue. Thank you for the service!

The service we received from buying a car at CarMax Bloomington was incredible. Mike, the GM, went above and beyond to make us happy. I would buy a car again at this location without hesitation. There were a few hiccups along the way (there always are) but they handled them so well it made little difference to us as buyers. I was so incredibly impressed. I'll look here first for my next vehicle.

It was a decent, honest transaction. No haggling, so the salesperson had no reason to be deceptive. The remaining warranty was explained correctly. A window swith went out, and Napleton's claimed (incorrectly) that it wasn't covered. Regardless, CarMax was going to take care of it under the 30 day policy. Ultimately Napleton's claimed responsibility, but I was glad to see CarMax step up. This was a much better experience than I have had with other dealerships all around.

Staff was Friendly. Staff was Fast, especially with my paperwork completed before hand. Expectations met. Would buy vehicle again from Carmax.

The people were very friendly and accommodating. I'm not sure who dropped the ball on some of the communication whether it be the actual dealership or whom ever but, I was waiting on my car to be delivered and it took a very long time ,to the point where I needed to do another application . Then when I was told It was in on like a Monday I live out of town and asked if I could make apt. on Saturday and they said yes. I called back on Friday to confirm my apt. and They told me that they had no car saved for me and didn't know what I was talking about. Fortunately the car hadn't been sold after I had waited an extensive amount of time. So I was told I needed to do another application because there had been so much time that had passed from when I ordered the car. Then I purchased the car that all went well very satisfied with the customer service person on his knowledge of all the details. Where we had another problem later when I got home and reviewed all my paper work the customer service person had over charged me for the purchase of the vehicle by 1000.00 dollars so then I had to make numerous calls to get that right and after two to three weeks got my thousand dollars back. I gave a 4 star rating because the effort from the people evolved was excellent otherwise I would have given a 3star I feel like these problems were significant enough to were my wife and I deserve some sort of compensation like another 1000.00 off the sticker price. It will be difficult to recommended carmax to family and friends.