The Dealer Called me, got my Personal information and completely disappeared! I was really upset and a little scared of fraud. Now I'm not sure what's going on. He ran my credit it took a hit and he never followed up with me again.

Dropped our truck off Tuesday of last week for a Free estimate on my truck for my insurance company and was told we would get an estimate by Thursday. I was fine with that everyone is short staffed. Called them Thursday morning and they still hadn’t gotten to it but ok. Then called Friday and the service department supervisor stated they emailed me my estimate Thursday and so we gave him another email address to send it to. He stated he didn’t know where my estimate was nor how to understand the estimate and I would need to wait until Saturday when his employee would be back in. Called them Saturday and they guy never came into work and the supervisor stated he didn’t have his employees number to call him to ask where the estimate was. Then I called back and spoke to Erick or Erin whatever his name is but he is apparently over the entire store. Who was able to immediately find my estimate and stated the guy didn’t have my number to contact me and misspelled my email wrong. Why wouldn’t he get my phone number all these times I called to check on the estimate? Anyways so he sends me my estimate and we we’re not satisfied with it they left things off etc. My father calls them and informs them we will be picking the truck up Monday and that he noticed a $150 non bullet diagnosis fee added to my estimate where they took it upon themselves to diagnose other problems with my truck without prior authorization and we would not be paying that. To which they never called him back. So today we call and speak with Nick who wrote the estimate and informed him that I had a tow truck coming to get the truck and he tells me it will not be released until we pay the $150. I explain we did not authorize them to diagnose anything other than the bullet damage. So I ask to speak to the supervisor of the store Eric and he gets on the phone and tells me estimates aren’t free and you don’t go to the DR for free so why would I think this was free? First of all the fee isn’t for my estimate it’s for diagnostic of non estimate items. Secondly Nick said they were free and I signed nothing! So after arguing with him and him telling me they aren’t giving me my car back I call the cops. After miss information they tell me they have to give me my car then call back and say they miss informed me and I would have to pay it then sue the company which I will be! When I told the dealer ship the cops said they had to give me my car they said they would put a dealer lean on my truck!!!! This is the absolute worst experience with a car dealership in my life!! As a business owner I can’t even imagine lieing to people and treating this this way!! Do not have sie your car to this company they are scam artist and are being reported for their dirty business ways!!! We wanted to keep it local but they are not to be trusted! Take your cars somewhere else because these people will lie lie lie!!!! We paid the fee and our tow truck driver showed up and they even tried to tell him we still had to pay after we already paid!!! Not to mention they lost our keys!!!

This dealership misrepresented the features of a car they were advertising on Cars.com and Carfax.com. They deceptively sold me the car and upon delivery after I had signed paperwork, they delivered a car without the advertised features. And refused to honor the advertised product. Very unethical and shady business.