3035 Lexington Rd
Nicholasville, KY 40356
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First time taking my car in to this dealership, it will also be the last! Do not recommend this dealer for service.
I am very upset bc I sent a message to this dealership and I have still not received a response. I complained about the fact that simple things like resetting my oil change maintenance menu doesn't get reset, my fluids are not being checked or if they are they are not being topped off, windshield washerfluid. And this last time my tire pressure was not checked as all four tires had different air pressure, 2 had too much, one was low, one was extremely low!!! Then I took the technician out to show her a rust spot on my car by the door handle when had occurred from falling snow/ice off of the roof. I have an extended warranty in addition to the bumper to bumper warranty. I don't understand how something that simple can take a brand new cars paint all the way down to the metal causing rust and I was asking for answers, which I didn't get and still have not gotten, nor have I gotten as much as any kind of a response of any kind!!!
I had an oil change where I bought the car. It was fine. Talked to Jeff who sold me the car. Told him I really like the car. Went home
Courteous, efficient service. Fully informed me of service required as well as optional service that could be performed. Relaxing environment in the waiting area.
Went in for scheduled oil change. After 1.5 hours I had to ask about my car. It was blocked in by another car no one seemed to have the keys too and had been done for an extended time. No one had alerted the staff it was done. My oil changed was comp-ed, but will likely not be back
Service was great, just wish the dealer could offer discounted inside air filters Those are expensive!
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