The service has always been excellent since I have been using BMW Medford beginning in 2022. The communication with Amiel has been excellent as well.

I had a smooth and easy experience at BMW Medford when I dropped off my car to be serviced for a recall. They went above and beyond even for a recall. Lens provided amazing customer service, providing exceptional customer service and bringing my car into the garage because it was raining. They sent a video of my car and recommending additional services to be done, with no pressure to do it. I will definitely get my car serviced there in the future.

My true rating is 6 stars out of 5. I've left BMW of Medford pleased after each and every service visit. Both Amiel and Lens have been extremely helpful on various occasions. They go above and beyond in making sure that I'm well taken care of. I initially met Lens when he was working at the Parts counter and, from day one, he had that same warm, "go above and beyond" energy. I'm not surprised that he was transitioned to become a Service Advisor. I appreciate Amiel and Lens and, candidly, they're a MAJOR part of the reason that my loyalty has been growing for BMW of Medford.

They are friendly and efficient. I go there all of the time. I highly recommend them.

Every time I get my car serviced, I receive a video of the specific work done on my car. This time I didn't receive it.

I thought they were transparent and up front about everything. My sales rep Mychael was outstanding. Much better than previous dealers I have dealt with.