Just a quick update, my vehicle is still at Empire (since the end of July) and it's nothing but the run around. Imagine buying a warranty through Empire for $6000, having a door latch repaired under warranty for it only to break again two months later and be told its not covered under warranty? This is only 1 of several on going issues. The ENTIRE service department is incompetent! Nothing but the run around time and time again. Once this vehicle is repaired, it is being sold and I will never deal with Empire Cadillac again!

Terrible experience! It is so sad as to what has become of the former City Cadillac. The Empire Cadillac service department is a total joke! They had no problem selling me an extended warranty for close to $6000 but they refuse to provide a loaner vehicle. My Escalade was at Empire for 7 weeks back in February (no loaner, only excuses) and now it's been another 3 weeks so far as I type this for them to repair ALL the same issues they allegedly were supposed to repair earlier this year. On top of that, their communication is horrible, they simply DO NOT CARE. It's really a shame because City Cadillac was such a great dealership. I strongly recommend visiting another dealership because this place is a complete joke!

Shady as xxxx!!! BUYERS BEWARE!!! They promoted a price on a vehicle on there website and one other CarGurus , and when I went there, they told me they didn’t have the title but if I wanted the car, they would give it to me for $7000 more than what they had the price for so the salesman Jeff was very unprofessional and the rest of the team played along. It has to be one of the worst dealers I ever experienced. Beware do not buy from this dealer.

Worst customer service i do buyout my car after 3 year lease in January and i still dontt recive refund they owe me .I contact them around 20 times and nothing happened

Empire Cadillac took care of me again I dealt with Jeff he was great with his customer service and Mike who I known before was excellent as usual and fast

This is my second review for empire Cadillac because I just picked up my second Lyriq. Just like last time, the sales department service was outstanding. The dealership has a very knowledgeable and helpful staff. Alexander Bowen did a great job, Mike Martinez had my paperwork prepped and ready and GSM Joseph Hodge made sure everything was easy and efficient. Look for review number three coming soon.