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service Dept.
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A circuit board controlling the dash panel in my 2004 SC430 failed. While my car is older, it is super clean with low milage. TVL treats it like it is new. Once TVL determined the problem, they had to reach out to two different vendors to have a circuit board rebuilt. While this did take some time, Richard IV stayed in touch regularly with updates until the job was completed. The car is now good as new. Having done business with other local Lexus dealers before the opening of TVL, I don’t believe that the other dealers would have even tried to revive my vehicle. I had never been completely happy with the service from the other local dealers. My car has always been serviced at a dealer since it was new.
TV Lexus provided excellent customer service! Richard Iv/Service Consultant is always very professional and very friendly. He kept me informed at all times of all the work done and Technician recommendations. It’s always a pleasure dealing with Richard!
Friendly Lexus dealership. Philip was very helpful in helping me get the car of my dreams!
I’ve had my Lexus since 2015 and no matter what dealership I go to I always get 5 star service.
Lexus Temecula provides fast and reliable service. I also like that they will provide loaner cars when available. They make service days hassle-free, especially if you don’t like to wait at the dealership.
Richard was friendly and professional. Process for Loaner was simple and quick. We appreciate their communications via text.
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