I purchased the vehicle on 03/21/26 from Open Road Cadillac of Morristown. At the time of purchase, the salesperson, Rodrigo, informed me and showed me documentation stating that the total financed cost of the vehicle, including taxes and all additional fees, would be $42,000. However, in May, I received a bank statement showing the total financed cost as approximately $49,000, including taxes and fees. This represents an unexpected increase of about $7,000 that was never disclosed or discussed during the purchase process. I clearly explained to Rodrigo the budget I had and specifically stated that I did not want the total cost to exceed $42,000. He assured me not to worry and confirmed both verbally and through the documentation shown to me that the final total would remain at $42,000. Since receiving the statement, I have made several attempts to contact Open Road Cadillac of Morristown to resolve this issue and correct these discrepancies. Unfortunately, my phone calls and messages have been ignored, and I have not received any response. I believe dealerships are obligated to clearly and honestly disclose all costs at the time of sale. Increasing the total amount after the purchase without proper disclosure is misleading and appears deceptive and fraudulent toward customers.

Michelle V is and always will be my Service Advisor!! Michelle displays the highest level of professionalism, respect and customer service I’ve ever dealt with in the dealership besides Chris lol. KEEP UP THE GREAT WORK Michelle!!!! XT5

They lost a customer this past Monday- service manager cocky “ I don’t have to do anything for you” , tried to push a an unacceptable loaner on me. I walked out. Minimal luxury brand customer service! Went elsewhere and wow! What a difference.

Alex in Sales is truly amazing. It seems as if the entire dealership is under new management and has a whole new crew from reading previous reviews. Everyone did a great job and were so friendly. I left knowing I got a good deal!

Excellent service, took care of everything I needed quickly and honestly, pleasant to do business with.

Pleasant staff. Waiting room dated. My vehicle-water spotted;dirty. Loaner-Interior dirty;required charging.