Michael, Benjamin, and Alvaro were great to work with, and they provided great customer service. Buying a car from Open Door Cadillac was a pleasure.

There is a type person who doesn’t accept their mistakes and directly kick the customer from shop

Irresponsible and incompetent. Manager Chris and their team subotage vehicle removing your splash guards beware

Be very careful when having work done on your vehicle at this location. They told me my 2016 Escalade would need new lifters at a cost of $5,105.80 due to the ticking noise. I took it for a second opinion and found out it was a bad spark plug wire. When I called them to discuss the findings, they told me that the lifters would go bad eventually anyways and should go through with the work. How wrong is that. I'm sure they wouldn't have ever shared with me anything about the bad spark plug wire. By the end of the discussion the service manager told me not to bring my truck back to them ever again even though it was purchased there.

Disappointing Experience with Delayed Registration and Number Plates I purchased a vehicle from Open Road Cadillac Morristown on May 18, 2024, and unfortunately, my experience with their registration and documentation process has been nothing short of frustrating and disappointing.It has been over two months since my purchase, and I am still waiting for my number plates to be issued. Despite numerous reminders and follow-ups with the agency, the issuance of the number plates has been delayed indefinitely, leaving me unable to fully enjoy and operate my vehicle legally. Furthermore, the temporary registration renewal process at is plagued with inefficiencies and delays. Each time I have had to renew the temporary registration, I have to remind them well in advance. Despite reminding them a week before the expiry date, the renewal is not processed in a timely manner. The lack of communication and responsiveness from the customer service team is appalling. Most of my calls go unanswered, and I am left in the dark about the status of my registration, causing unnecessary stress and inconvenience.Overall, my experience with Open Road Cadillac has been marred by delays, poor communication, and a lack of urgency in addressing customer concerns. I urge potential customers to be cautious when dealing with this agency, as their after-sales service leaves much to be desired.I hope that takes immediate action to rectify these issues and improve their processes to provide better service to their customers in the future. Al Amado was the cherry on the cake !!

Very Professional and clean, Michael Napoli is a true professional, honest and helpful. real credit to the organization. I would recommend anyone doing business with OPEN ROAD CADILLAC make sure it with Michael Napoli, you won't be disappointed, he goes out of his way to accommodate your needs and guide you through the process with dignity and understanding.