265 Bear Hill Rd
Waltham, MA 02451
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Other reviews I have posted on Google, Carfax, cars.com etc have been much more lengthy. I will keep this one short and sour. Nick and Lorenzo from this dealership are the worst post-sales people I have ever encountered, in any business, at any time. A car purchased in March had almost $3,000 in needed repairs by mid-April, Have a video from Audi of Fairfield documenting the disrepair, 36 days and just over 1,000 miles from its purchase. I consciously made the decision to have Audi of Fairfield repair some of the issues as they were safety related and it was my daughter driving the vehicle some 180 miles from home. Knowing this would technically get Eastside off the Lemon Law hook, I put faith that they might work with me on the issues and money spent nonetheless. Fat chance. Dozens of texts and calls ignored. Nick only responded when I called him out for his texts sending "Read" receipts to me lmao. His response then was almost instantaneous and brief - "not my issue" go find someone who cares. I finally tricked Lorenzo into getting on the phone with me by giving another name when calling and he agreed to make one repair worth about $700. Thanks, whatever. He even lied about not being onsite when I know he was but he simply refused to come out and talk face to face, man to man. Perhaps a two-faced non-man who would do that. If you buy here, good luck. If your car has issues, these two will turn tail and run like thieves.
GREAT SELECTION OF VEHICLES! LORENZO, TY, MATT, AND KIM MAKE THE CAR BUYING PROCESS SMOOTH AND EASY. UNFORTUNATELY I WAS NOT ABLE TO LEAVE WITH A VEHICLE AT THIS TIME, BUT REST ASSURED THAT WHEN THE TIME IS RIGHT I WILL BE RETURNING TO LEAVE WITH MY DREAM CAR. UNTIL THEN I WOULD HIGHLY RECOMMEND THIS DEALER TO FRIENDS, FAMILY AND STRANGERS.
I had been looking for the perfectly spec'd A8L for months and finally found it here. I inquired and was tented to promptly by a very knowledgable sales person. He set the appointment, showed me the vehicle, let me take it out for a test drive - which was the best ride ever - and walked me through the buying process step by step. It was the easiest car buying experience I have ever ben through. They even were able to get me the payments I wanted. I highly, highly recommend this dealer and will be shopping there again when its time.
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