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The dealership is not too far from my home. The staff I came into contact were very friendly. My husband and I were very impressed with the service we received from Nakia Spencer. I definitely would recommend him to do business with.
Jae was great. I had a great experience. He will find you a car. Please ask for jae!
Worked with Brittany Hill and Eric Lovo at BMW of Catonsville on a 2026 X5 M60i, and they earned the sale. I came out of a 2021 X5 xDrive40i and was in no rush for an upgrade. I'm a gearhead and a very particular buyer looking for a very specific spec. The spec I wanted wasn't in their inventory, so Brittany and Eric searched nationally and sourced the exact spec I wanted via dealer trade. They were straight with me regarding price and when we hit an unfortunate delay affecting finance rates, they still worked with me to earn my sale. Two things I'd note for other buyers. They put everything in writing and explained the line items, including the Maryland excise calculation. And they were patient while I looked at close to a dozen cars across four states before circling back. Nobody pressured me - they are kind, honest people selling a luxury vehicle, making it a luxury experience. I shopped several BMW dealers in the region during this process, including a few that wouldn't discuss numbers over the phone or walked backward from their own offers. Catonsville was the most straightforward of the group, and they were the only ones who put in real work to find a specific car rather than trying to sell me what was already on their lot. My previous X5 had been serviced there since new (Keon at BMW Service is fantastic); this team has earned my business and brand loyalty for many years to come.
Thank you Jae Lim! 540i is great! I will definitely recommend to my friends and family!!
I shopped my 2026 X5 purchase across more than eight BMW dealerships before landing on BMW of Catonsville, and it wasn’t close — this team put together the best overall package of price, equipment, and experience by far. Steve Yang was our salesperson, and he was fantastic to work with. He was honest with us throughout, worked hard to get us the best possible deal, and kept us informed at every step of the process. There was never any pressure — just thoughtful, straightforward communication that made us feel like he was actually on our side, even while we were actively comparing offers elsewhere. Mark Sonn handled the finance side of things, and he was equally low-pressure. He walked us through all of our options clearly, answered every question, and made sure the closing process went smoothly without any surprises. Eric Lovo, the sales manager, was supportive throughout and made sure we felt good about the final numbers before we signed. It’s clear this team genuinely cares about getting customers a fair deal rather than just closing a sale — which is exactly why, after all that shopping around, this is where we ended up buying. Between Steve, Mark, and Eric, this was one of the smoothest car-buying experiences I’ve had. Highly recommend this dealership if you’re in the market for a BMW.
Thank you. Jae. You were great sales person. I was getting this car for my wife. I could not find a right car for my wife. He found a car that fit perfect for my wife. Thank you again!
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