442 W Broadway
Gardner, MA 01440
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Navin was great to deal with - very friendly, low pressure, and customer service oriented! Five stars!
Terrible customer service. They discriminate against women. They gave me an estimate of $13,535 to do the repairs that a different Chevy dealer was willing to do for $4,288.
we bought used 2023 chevy equinox from Salvador Chevy recently and everyone was very helpful aspecially Richard Chirco who helped us through the process .
Drove an hour away to purchase a Certified truck from this relentless dealership, only bc it was Certified, having the peace of mind the truck will be sold in great-like condition. While driving home with the vehicle, there was a noticeable difference how noisy it was in the cab, as opposed to when it was test-driven. Absolutely wasn't like that when test driven. After getting a passed inspection sticker, after replacing broken windshield wipers, it was mentioned to the mechanic about the noise and asked to put it on the lift to see where the noise was coming from. It was quickly discovered that the inside of the rear tires was badly scalloped. After contacting the dealership, they asked that I send a video, to which I did. They then said, "well it passed inspection so were not going to replace the tires". I contacted and filed a complaint with Chevy Corporate and after 3 weeks, the dealership finally responded back to them, stating this was a Maintenace issue not covered by the Certified Vehicle Program. Now Im forced to spend money on new tires. How could have these broken windshield wipers and these tires have had passed Inspection with the Certified Vehicle Program? Certified Used Vehicles is all a crock of crap and hype, particularly when Chevy Corporate did nothing to defend me. I should have just simply asked my mechanic to Fail the Inspection Sticker and the Dealership would have been forced to replace them. But I was fooled to believe they would take care of this without question. They also, to date, have refused to submit a copy of a receipt for a bed cover we paid $400 for, allegedly at cost price. After it was installed by one of their subcontractors at a different location, the Manager got very upset when asked for the receipt and refused to give one also. Wonder why all the deceptiveness and multiple excuses. These guys are shady. BEWARE!!! Don't fall for the fake kindness of these Sales Reps and Managers. This is the first time I ever posted a review online. Thats how disturbed I am with this dealership. I bet you none of those Representatives at that Dealership would allow their own son to drive with those tires. BTW, this was my sons first car, being 18 years old. You guys at this dealership made a very bad impression for every other car dealer. You certainly taught him the lesson I was always trying to teach him...DONT TRUST ANYONE. They are out to LESSON LEARNT!!! Will be filing a complaint with the A.G. and other Agencies.
Salvadore's and Stephen Huff went above and beyond to make my purchase successful. They handled every circumstance that was beyond mine or their control professionally and diligently and even worked their schedule around my work schedule to keep everything on time. Stephen and the associates I cannot thank enough for all they have done for me!! I only hope they will be there when I am ready to upgrade my vehicle and work with them again!!
My Son and I came in on Saturday March 20 we had an appointment with Tyler. Tyler was great and very helpful. While we were there we met Parish who went above and beyond to help us. Both of these gentlemen have earned your company customers for like.
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