Don't waste your time or money! They never registered our new vehicle and won't answer the phone or email us back. It's been 3 months

normally do not leave reviews, but credit should be given where it is deserved. The service department used to be an absolute dumpster fire. Over the years, there had to have been at least eight different managers come and go, constant turnover, inconsistency, poor communication, and very little accountability. The one constant through all of it was Lauren. Lauren has been there for at least four years, and she has always been wonderful — professional, patient, knowledgeable, and someone who genuinely cared even when the environment around her was chaotic. She deserves a tremendous amount of credit for holding things together during some very rough periods. That said, since Josh took over as the new service manager, the entire atmosphere has noticeably changed for the better. He brought structure, accountability, communication, and professionalism back to the department. You can tell he actually cares about both the customers and the employees, and that leadership has completely shifted the energy of the place. For the first time in a long time, the service department feels organized, responsive, and trustworthy again. Josh has truly turned the place around, and paired with Lauren’s consistency and dedication, they have become a great team. Well done to both of them.

The service department is in need of a refresh. We had not received an update after the vehicle having sat at the dealership for over two weeks. After calling in to ask for a status, no one available to pick up the phone. Very frustrating and disappointing experience with zero communication and even less transparency in their process. I recommend taking any business to another dealer.

My salesman Bob was excellent and very knowledgeable about Alfa Romeos. He patiently explained everything to me and was very helpful through the whole leasing process. If you want an Alfa, Bob is your guy! A true professional. Thanks, Bob!

11 hours ago I've owned more than a few high end luxury vehicles. This luxury purchase experience from Alfa Romeo of Plano was, by far, the worst luxury experience I've ever experienced. I would rate it a zero if I could

R.J. was amazing and had a wealth of knowledge on the Alfa Romeo brand; he is the go-to guy concerning any information on the brand and updates that you may need on your purchasing decision. You are well informed, whether to buy or lease any new Alfa Romeo model line! I retired my 3-year-old leased Stelvio at this dealership to get into a new Tonale, and R.J. was kind enough to deliver my new Tonale to my house and pick up my old lease for returning it! Two thumbs up!