531 Route 12
Groton, CT 06340
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Excellent and prompt service with courteous staff, comfortable waiting room, clean bathrooms, quiet and peaceful.
Thank you for the hospitality and helpful suggestions to get my vehicle service and recall done in the most efficient way. I especially appreciate the loaner to allow things happen!
Clean, calm and fast. Needed to be somewhere in 2 hours, dealership and dealer did that! Besides that everything was wonderful.
Quick, professional, knowledgeable, not pressured. Straight forward. Would recommend to anyone else for future purchases.
Their customer service isn't always the best. Communication appears to be the issue, ordering parts but no one following up to make sure they are received, calling but they're busy and leaving a message with no one calling back. Canceling an order, never receiving a call back, no part came in and no credit applied to my card. They have corrected this but it's not the customer's job to keep the service/parts department on their toes, that's what we pay them for.
The service area is much better organized from a year ago. Kevin gave me an approximate time for the work to be completed and work on the car was finished close to estimated time.
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