We had an outstanding experience with Front Royal Buick GMC! Kristin, General Manager Scott, Finance Manager Derick, and the entire team made the entire process easy, seamless, and stress-free. They were professional, honest, responsive, and truly went above and beyond. With three young children at home, it wasn’t easy for us to get back to the dealership, so they came to our house to complete the paperwork and are even delivering our new Yukon XL. That level of customer service is rare and speaks volumes about how much they value their customers. We couldn’t be happier with our experience and highly recommend Front Royal Buick GMC to anyone looking for a dealership that truly puts its customers first!

I want to recognize Logan in the service department for their exceptional customer service. Throughout the many visits I’ve had to make for my vehicle, he has consistently been kind, personable, professional, and empathetic. He truly understands that vehicle issues don’t just affect the vehicle itself but also affect work schedules, family obligations, and everyday life. Unfortunately, my overall ownership experience has been frustrating. Despite purchasing a brand-new vehicle, I found myself in the service department far more often than expected, including multiple instances where my vehicle had to be towed because it would not start. At times, I felt like I was being treated as an inconvenience rather than a customer dealing with a significant issue. There were also occasions where service visits were not properly documented, which added to my concerns during an already stressful situation. Thankfully, roadside assistance maintained records of each tow and the reasons behind them. What kept me coming back was the professionalism of Logan and Armando. They listened, documented my concerns, communicated clearly, and made me feel valued throughout a difficult process. Their empathy and commitment made a tremendous difference when dealing with an ongoing vehicle issue. Front Royal GMC is fortunate to have employees like Logan and Armando representing their service department.

Kristin was an absolute great sales person. Going above and beyond! Call her for you automobile needs!

Mike at Front Royal Buick GMC was great! He helped me pick the perfect vehicle. It runs so well and I absolutely love it! The whole buying process was easy and stress free and he took care of everything. I highly recommend this dealership. Caroline Walker

My sincerest thanks and appreciation to Logan and the service department for accommodating an emergency repair. My family and I were on our way back to NJ and towing our camper when the vacuum assist for the brakes failed on our Sierra. By the grace of God we safely made it to their dealership and Logan got the truck diagnosed and repaired within a few hours while my family and I waited in our camper at the back of their lot. Thank you again for all your help and assistance!

Salesmen were polite, vehicle was everything you said Follow up was great!!Felt wel taken care of .