Took 2012 escape for transmission warranty.they said ok but they adjusted something what ever they did worked great

Shults Ford is a big ripoff. Our Granddaughter took her 2013 Escape to have a check engine light to see what the problem was. Service department said the the engine was scorched and the she needed a new engine. She took her Escape to another mechanic and they told her that she needed more anti-freeze. there was nothing wrong with the engine. The other mechanic said that they never looked at the engine, because the area was still dirty that they were supposed to check.

Conartist! Was in touch with a salesman for about a week for an expedition max. The day before my family and I left for the beach, I made the 1.5 hr drive down with hopes of bringing home a new vehicle (which I was told I could do so). I get about 15 minutes away and I’m told that the one vehicle wasn’t there, ok whatever there’s still more I wanted to look at. I wanted used and that was made clear. I pull in, the ONLY expedition max available was bran new. Also was promised my husband (working late and far away) and father (just had surgery) didn’t have to be present to sign anything she could give me paperwork and I could put it in the mail before we left. Upon arrival I’m met in the parking lot we went inside and talked. She informed me none of the vehicles I wanted to look at weren’t even there! So why was it so crucial I get there and why was I promised I could leave in a new vehicle?? She really tried to push a new vehicle on me and then tried to get me to lease even tho I was against both. She said she had a nice vehicle for me and she needed to get it. She was right it was an extremely nice vehicle but I was against another Chevy. When the man who took my vehicle to check it out and get me a trade-in value, I watched him punch my dash at amongst other things that just didn’t seem normal at all. We had the numbers ran it wasn’t anywhere near what I wanted at all. I called my husband he agreed to it so I tried to move forward then she kept trying to push for money down even tho I had a trade in. She brought me the paper with the numbers and she deducted what they were giving me for my vehicle added a bunch of taxes then added the total payoff and raised a price. The math didn’t make sense and I wanted a better rate, 8% no thank you. :She proceeded to say the banks weren’t open so they couldn’t get a realistic rate but she’s sure they can do better tomorrow and regardless my husband and/or dad needed to be there, even though she said otherwise numerous times. She knew we were leaving for vacation in a few hours said whatever she could to get us down there and wasted over half of my day! Before I even walked out, I had another dealership pulled up. I called them soon as I got in the car, explained what happened and was told come see us. The banks aren’t closed. She let me know that she would do whatever she could to get me in a new vehicle before they closed. Unfortunately, the vehicle that I wanted was at a a different lot, but I will be picking it up after vacation. I wasn’t sure if I just would’ve came there first if the lady had to she would’ve personally drove and picked up the vehicle for us to be able to take on vacation. I wouldn’t purchase anything from these people if they were giving it away free. Shults wasted 6 hours of my time for nothing!

I came in person to schedule an appointment to fix broken Antenna Base ... Service Advisor goes to my car, takes a look - clearly sees that antenna base is broken, says we need to order parts - so we fix a date on Saturday few weeks later so that when I came they all, including Antenna Base, are in place to repair... so yesterday, on Friday, I call Service Dept to confirm that the parts are in place - yes, says some lady manning the desk... I came this Saturday only to hear that the Service Advisor never ever ordered that Antenna Base ... the question is what kind of people Shultz hires ? no integrity, no customer care ... for the record, I am customer #395782, refer to invoice #FOCS64186 ... may be instead of spending money on ads you can spend money hiring proper employees

Shults Ford was an extreme pleasure to work with. They treated us like family. They were able to put us into the perfect truck, and we plan on using them in the near future for another vehicle. 5 stars to all the employees! Thanks for a great experience.

Evidently Schultz Ford and the four corporation think 80,000 miles is the shelf life for an engine. Said I needed a complete new engine after 80,000 miles even though it is a Ford mechanical and design flaw that allows antifreeze to cycle back into the engine and completely destroy it. Not only that but when I took the car in it was running decent when I picked it up it was absolutely horrible. I have no idea what they did to it. Joining a class action lawsuit against Ford and the ecoboost engine.