I came in knowing what I wanted after being let down by another Lexus Dealership. Specifically I was looking for an IS 350 Sport in blue, and as stated, was originally looking at a different dealer, but after having the vehicle I wanted sold out from under me, I checked out South Bay. I initially called to see if they had my vehicle in stock, or on the way. They didn't, but I agreed to come in and at least take a look. The original South Bay dealer I talked too had to leave early but referred me to Mr. Brandon Takeuchi. I arrived late, but Brandon wasn't concerned at all. He actually took me to his office before anything, and had a pleasant conversation with me about my situation, my wants, and what had happened before. I told him my story, and he asked what I wanted from him. I asked him to show me some cars, and he gave me a text drive in an IS 350 they had on the lot. I instantly loved the car and decided I would like one. Brandon talked to me about my options. I originally wanted to purchase/finance, but in this case a lease was a better option for me. Brandon explained the situation and gave me the choice. I ended up with a brand-new IS 350. It wasn't at the dealer yet, it was still on the boat for delivery, but we did the paperwork, and a few days later I drove off the lot in an amazing brand new Lexus IS 350. Brandon was not pushy, he was not selling me a vehicle, he was presenting me with fact, and answering my questions. I made the decision, and I was not pushed or coerced in any way. I am completely comfortable and happy with my purchase. I've purchased a new vehicle 6 times prior to this, and I can truthfully say, this was the easiest, least stressful, most pleasant experience I've had. In this case, I didn't feel like I was a customer making a purchase but rather I felt like I was joining an elite club, or becoming a new member of the family. I sincerely appreciate the customer service, professionalism, and one on one experience I received from Lexus, but also from Brandon. I doubt I would have purchased a Lexus if it wasn't for his exceptional customer service. I was treated with respect and consideration. I was not treated as a mark, not treated as a customer, rather I was treated as a person, and a contemporary. I'm a new member of the Lexus family now, and plan to remain that way for the rest of my life. Thanks Brandon T from South Bay Lexus!

I had a wonderful experience with South Bay Lexus! I was still living in Italy when I bought my car, and they made it such an easy and pleasant experience! Right when I arrived home in LA I was able to pick it up. Timothy and Talal were the ones who helped me and were amazing. Thank you so much!

I had an outstanding experience purchasing my Lexus. My salesperson enrique was knowledgeable, professional, patient, and he genuinely focused on helping me find the right vehicle. He took the time to answer all of my questions, explained every feature clearly, and made my entire process smooth and stress-free. I never felt pressured, and his excellent customer service made me feel valued throughout the whole process. Enrique attention to detail and commitment to customer satisfaction truly stood out. I am extremely happy with my new Lexus RX 350 and would highly recommend him anyone who’s looking to purchase a new vehicle. Thank you for making my experience such a positive vibe.

Great customer service. Easy and pleasant experience would highly recommend. They really make it a smooth transaction

Called about a specific vehicle one morning and quickly negotiated a price we were comfortable with, which gave us the confidence to make the ~3-hour drive to complete the deal. When we arrived late in the afternoon, Timothy took us on a test drive and was fantastic—professional, accommodating, and very knowledgeable. He answered all of our questions and even stayed several hours past closing to prep the vehicle and walk us through everything. The Finance Manager was also great—efficient, professional, and no pressure on the usual add-ons. Overall, one of the best new car buying experiences we’ve had. Highly recommend.

Very kindly, fast and effectively papers process,friendly and professional workers,immediately you can obtained a car that you desaires.