Purchased new Jeep a few years ago. Should have thoroughly check tires which were supposedly brand new. Recently noticed tire leak. Local Firestone showed me where tire had been plugged on sidewall. Since I have never had any of the tires repaired or even the Jeep in a shop since I purchased, I had to assume the tire was sold to me like that when I purchased from Stallings Motors in Cairo. This vehicle was driven by Clarence (dealership salesperson) to me in Florida. I gave the dealership salesperson, dealership owners & CEO an opportunity to resolve. No reply from owners or CEO. Salesperson blamed it on the dealership they obtained the Jeep from, but refused to take any further action. Since I purchase a new vehicle every 4 years or so, I will be sure to exclude Stallings (appropriately named) from my options. Customer service is merely an advertising campaign, not backed by any supporting evidence. I never understand why companies spend millions of $$'s on trying to gain new business, rather than taking care of those who spend thousands with them and relying on the best form of advertising...Word of Mouth.