Bad customer service getting repaired done Call communication about getting repairs done as this dealer is very bad

The salesperson was great BUT watch out for the financing, did not explain the payment package, spend 80 % of the time try to upsell you on products. I never received the payment package, ask them to contact the financing company for me but they said its out of there control?

One of the worst customer services experiences I have had. I am not the only one that says this. Many in Charleston feel the same way about most of Baker's dealerships. The MB dealership was the worst. The salesperson was not helpful and could care a less if he responded. Basically they give you a price and thats it. They make you feel.like spending this much should be a privledge with them. Even the sales manager followup was unprofessional. Stay away. Use another MB dealer outside of CHS.

The salesperson Sammie was rude and unprofessional I would not suggest this dealership. Everything you try to avoid in the new age of the car industry. Very untrustworthy people

BIG shout out to the service department at Baker. We live in Hilton Head but traveled to Charleston for my wife's foot surgery. After the surgery, we decided to make the 2 hour trip back home. My wife was laying in the back of our GLS 450 SUV on a mattress with her foot elevated when the air suspension system went out. That meant the back of the car was sitting almost on the wheels and every bump rocked the car, My wife was in pain every time, even with pain meds and there was no way we would make it home. So we drove 2 miles (at 5mph) to Baker where we met the service manager Pierre. He immediately recognized this was an emergency situation and put his service tech Billy right on it. Within 20 minutes with my wife still in the back of the car, Billy had diagnosed the problem (bad compressor) and, amazingly, they had one in stock. An hour later the car was fixed BUT my wife, who couldn't walk, needed a restroom before the 2 hour drive. Pierre drove us to his main showroom and grabbed an office chair with wheels. I picked up my wife and, with Pierre's assistance, wheeled her to the rest room. THIS is service...going above and beyond for a customer. My wife and I can't thank them enough and we will never forget Pierre, Billy and our experience at Baker Mercedes.

Valerie was amazing. She was patient and showed us all the vehicles we requested to see.