My service advisor, Stephanie was friendly and helpful. She did not try to upsell me on anything, and addressed an underlying issue regarding the reason I came in. I took one star off because I was charged full price, despite booking for the $119 deal online; however, I felt the amount I was charged for their assistance in fixing the underlying issue was an excellent deal and felt the overall price I paid for total services rendered was an amazing value.

Wonderful customer service as always! My service technician Steven Silva is always so welcoming, helpful and informative. He excels at customer service. They also vacuumed my backseat with the complimentary car wash - was a wonderful bonus and surprise as it was much needed with having 2 dogs!!

The people at the Service Department, at Southwest Lexus; were very friendly and helpful. Jose, my advisor was very nice to take the time to explain the work that was going to be done, as well as he was able to complete the recall that I scheduled for the next week. He really did a great service.

Great service and Ashley Udall is one if not the reason why their customer experience is top notch! Always helpful, always explains the service needed, and stays on top of everything by keeping us updated and delivering ahead of schedule!

I have dealt with so many service advisors and counclers throughout Houston area. Ashley is definitely a unicorn. I happened to get the opportunity to work with Ashley recently and received the best service and council. Ashley didn't just focus on the routine schedule service. She made sure that any of my others concerns are taken care of. She assured me that all work will be done at a high standard. I belived it was done perfectly. In addition to her providing a great superior service, her professional attitude and engagement was also admirable. I love the dealership now because of her. One big thing I don't have to worry about in future. Ashley is definitely a treasure to her company and equally as great to her customers. Got to give the dealer a credit for hiring such a wonderful able person who does the job tasked with excellence. Thank you Ashley for everything. We will always be grateful. Please do not change, stay great.

Steven who is service adviser is excellent. He very professional and polite. He appears to be very knowledgeable